coronavirus  Coronavirus (COVID-19) Resources and Information

Many services listed in the Hasting Prince Edward Community Services Directory have reduced hours or are currently closed to the public. We advise that you call ahead to confirm services are open and available before attending in person.

Community Resources

Please refer to the following listings for further information:
COVID-19 Resources

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Service Canada

Site: Ottawa - No Physical Address

Service: Employment Insurance

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Contact Information
Office Phone English, toll free 1-800-206-7218 ; French, toll free 1-800-808-6352
TTY Phone Toll free 1-800-529-3742
Address & Map
Ottawa, ON
View Google Map
Physical Access Not Applicable
Description & Services
Description (Service) Temporary financial assistance and support in finding new employment * able-bodied claimants must be seeking employment to remain eligible

Basic benefit rate is 55% of average insured earnings up to a maximum insurable amount of $53,100 in 2019 * maximum weekly benefit of $562 * duration of benefits based on insured weeks of work and regional unemployment rate

Family Supplement -- for low income families who receive the Canada Child Benefit (see separate entry) * amount based on annual net family income up to $25,921 and on the number of children in the family and their ages * entitlement will be added to EI payment

Special Benefits -- see website for details on: sickness benefits * compassionate care * benefits for the self-employed * benefits for Canadians living abroad * family caregiver benefit for children * family caregiver benefit for adults * fishing benefits

Maternity or parental benefits -- 15 weeks maternity benefits * 35 week standard parental benefits which can be shared by the two parents (children born or adopted) * 61 weeks extended parental benefits which can be shared by both parents (children born or adopted)

Any claimant or former employer of a claimant who disagrees with a claim decision may appeal to the Social Security Tribunal of Canada (

Benefits related to Coronavirus (COVID-19): Employment Insurance Canada Dedicated Phone Line for those in quarantine seeking to have the one week EI sickness benefits waiting period waived, call 1-833-381-2725 (toll-free) or 1-800-529-3742 (TTY). For more information from Employment and Social Development Canada regarding the Employment Insurance sickness benefits for those affect by COVID-19: Click Here. For individuals without access to the Internet, or facing other barriers, a Service Canada Outreach Support Centre is available by phone at 1-877-355-2657 Mon-Fri 8:30 am to 4 pm.

Program of Employment and Social Development Canada.
Hours Telephone information service Mon-Sun 24 hours * call Mon-Fri 8:30 am-4:30 pm to speak to an agent
Areas Served Canada
Eligibility Persons legally entitled to work in Canada who have an interruption of earnings due to shortage of work, injury, quarantine, pregnancy, adoption, personal illness, or a grave illness/injury in the family

* Eligibility criteria for EI regular benefits
* Eligibility criteria for EI maternity of parental benefits
* Eligibility criteria for EI sickness benefit
* Eligibility criteria for EI compassionate care benefit
* Eligibility criteria for EI special benefits for self-employed people
* Eligibility criteria for family caregiver benefit for children
* Eligibility criteria for family caregiver benefit for adults
Application Apply online at * it takes approximately 60 minutes to complete the application

A checklist of information needed to apply and of when to apply is available on the website

A benefits finder is also available on the website
Languages English ; French
Other Details
Legal Status (40) Federal Government
Funding Federal
Date Updated 02 Jul 2019
Service Categories Career Change Counselling ; Employment Insurance ; Employment Insurance ~ COVID-19 ; Job Information ; Vocational Assessment

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC