Canada. Financial Consumer Agency of Canada

Service: Cashing a Government of Canada Cheque

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Contact Information
Office Phone Calls from the Ottawa area or from outside Canada 613-960-4666
Toll Free Phone English 1-866-461-3222 ; French 1-866-461-2232
TTY Phone Toll free 1-866-914-6097 ; for calls from the Ottawa area or from outside Canada 613-947-7771
Fax Toll free 1-866-814-2224 ; for calls from the Ottawa area or from outside Canada 613-941-1436
Primary Executive Judith Robinson, Commissioner
Address & Map
427 Laurier Ave W, 6th Flr
Ottawa, ON K1R 1B9
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Information on the right to cash a Government of Canada cheque at any bank with tellers for free, even if not a customer of bank 
A bank can refuse to cash a Government of Canada cheque if:  
* bank suspects that it is counterfeit 
* cheque is for more than $1,500 
* cheque has been endorsed or signed by a third-party 
* cheque has been altered in some way 
* cheque is connected with a crime or fraud 
If the bank refuses to cash the cheque, it must give a letter saying so * in case of a complaint, the bank must also tell the client how to contact the Financial Consumer Agency of Canada (FCAC)
Hours Mon-Fri 8:30 am-5 pm
Areas Served Canada
Eligibility No restrictions
Application Individuals must:
* show one piece of identification (ID) with both photo and signature (for example: driver’s license or passport)

* show two pieces of acceptable ID * a full list of acceptable IDs is available on the website

* show one piece of acceptable ID from the list above and bring someone in good standing with the bank or in the community to confirm their identity
Languages English ; French
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Legal Status (40) Federal Government
Funding Federal
Date Updated 15 Aug 2019
Service Categories Banking Services Information and Support ; Government Consumer Protection Agencies

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