coronavirus  Coronavirus (COVID-19) Resources and Information

Many services listed in the Hasting Prince Edward Community Services Directory have reduced hours or are currently closed to the public. We advise that you call ahead to confirm services are open and available before attending in person.

Community Resources

Please refer to the following listings for further information:
COVID-19 Resources

Help Us Keep Your Information Current

Please notify us of any temporary changes to your regular services as a result of the COVID-19 pandemic by emailing VIQ direct at with updates to your listings and/or emerging services. Please include your complete agency name and a contact person for follow up.

Add Record Add Record | Suggest Update | Print Version (New Window)
Contact Information
Office Phone Municipal Call Centre 613-546-0000 * City Hall 613-546-4291
TTY Phone Toll free 1-800-855-0511 * TTY 613-546-4889
Fax 613-546-5232
Primary Executive Bryan Paterson, Mayor; Phone: 613-546-4291 ext 1400; Fax: 613-546-5133; Email:
Alternate Executive Gerard Hunt, Chief Administrative Officer; Phone: 613-546-4291 ext 2205; Email:
Address & Map
City Hall
216 Ontario St
Kingston, ON K7L 2Z3
View Google Map
Physical Access For information on accessibility in the City of Kingston visit: * Email:
Description & Services
Description (Service) COVID19 (27 Apr 2020): City hall, including the Payment Centre is closed to the public until further notice. Still offering services via phone and email. Extensive service updates and helpful information available at

Municipal government administration

Municipal Call Centre staff answer inquiries for Utilities Kingston * roads and sidewalks * taxation * garbage, recycling and organic collection * Kingston Transit * parking * parks * Heat Emergency Cooling Centres and other municipal services.

Payment Centre: for such services as marriage, birth and death registration * the purchase of transit passes, garbage tags and parking permits * the pick-up of recycling boxes * the payment of tax bills, parking tickets and utility bills. * 24-hour drop boxes located at 1211 John Counter Blvd and City Hall.
Hours COVID19: Municipal Call Centre Mon-Fri 8 am-5 pm
Meetings Kingston's City Council meets the first and third Tuesday of the month at 7:30 p.m. in Council Chambers on the second floor of City Hall. * Usually meets once in July and in August. * Call Clerk's Department at City Hall for confirmation at 613-546-4291 ext 1212 or access the City Hall page on the website.  
Council meetings are broadcasted on the City Council's YouTube channel or Cogeco channels 13 and 700. * Information also posted live on Twitter.
Areas Served Kingston
Eligibility No restrictions
Application To Book city parks, arenas, pools, athletic fields, marina slips and meeting rooms, contact the Facility Bookings Office by calling 613-546-4291 ext 1800 or by email at Booking Request Form are provided.  
Bookings are made on a first-come first served basis * applicable fees must be prepaid. * Any vending on City property must be pre-approved * cancellations must be made at least seven days in advance or full billing will occur * cancellation requests must be received in writing * contact Facilities Bookings to obtain a request form. 
Payment Centre: Customers are asked to bring the utility bill when making an in-person payment.
Languages English
Fees Service - for some services ; Method(s) of Payment Accepted - varies by location and program ;
Bus Route Notes Kingston Transit Trip Planner
Other Details
Social Media Facebook Facebook:
Twitter Twitter:
YouTube YouTube:
Legal Status (10) Local Government ; (50) Non Profit
Established 1834
Funding Regional / Municipal ; Provincial ; Fees
Elections Every four years
Print Material Pamphlets * brochures * Leisure Magazine * Your City: Working for You * Kingston Transit Riders Guide
Date Updated 16 May 2018
Service Categories City Government Information Services ; Extreme Heat Cooling Programs ; Meeting Space

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC