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Contact Information
Office Phone 613-389-2820
Toll Free Phone 1-866-389-2820
Fax 613-389-9517
Primary Contact Patrick MacLean, Manager, Social Services; Phone: 613-354-0957 ext 2601
Alternate Contact Helen Wayte, Supervisor, Social Services; Phone: 613-354-0957 ext 2602; Fax: 613-354-4099; Email:
Primary Executive Lynn Chenier, Director, Social Services; Phone: 613-354-0957; Fax: 613-354-1224; Email:
Address & Map
20 Manitou Cres W
Amherstview, ON K7N 1B4
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Financial assistance and employment supports including training and skills development, academic upgrading and work placements

Financial Assistance

Monthly allowance based on family size, housing costs and income * monthly drug benefit card * other services include:

Employment Start-Up Benefit covers costs related to starting a job or work placement * Community Homelessness Prevention Initiative help with housing or moving costs * Health-Related Benefits may include dentures, emergency dental services, eyeglasses, special diet allowance, health care supplies, medical transportation funds, prosthetic devices, funerals and burials

Employment Assistance

Clients 18-65 years who are not caring for pre-school age children or who do not have a serious disability or illness must participate in employment assistance activities

Employment Resource Centre walk-in job search centre * access to computers, Internet, fax, photocopier, telephone, resource materials, job banks, labour market information * assistance with resumes * referrals to job counselling and training

Community Participation volunteer placements * Job Search Programs based on individual’s skills, experience and circumstances * Employment Placement job matching service * Job Skills Training development of skills for specific jobs * on-the-job training

Learning, Earning and Parenting (LEAP) helps young parents finish high school, improve parenting skills, locate and maintain employment

Other services:

Addiction Services Initiative assistance for recipients whose substance abuse makes it difficult to become/stay employed

Interactive Voice Response (IVR) 1-800-808-2268 automated information and payment details, payment history, file status * information and announcements about Ontario Works * service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867 to report allegations of fraudulent collection of Ontario Works and Ontario Disability Support Program assistance (ODSP)

Hours Mon-Fri 8:30 am-12 noon, 1 pm-4:30 pm
Areas Served Lennox and Addington County ; Loyalist Township ; Prince Edward County
Eligibility Ages: 16 year(s) and up 
Youth and adults 18 years and over in financial need, and employable youth 16-17 years in financial need who cannot live at home but are attending school or seeking employment * financial need is determined by a review of income, liquid assets and living expenses * Learning, Earning and Parenting (LEAP) parents 16-21 years old * Employment Resource Centre open to all
Application To apply for Ontario Works, call 1-866-354-0957 or visit * if additional information is needed, the caller has three business days to call back and complete the intake process * once eligibility is determined, an interview is scheduled with an employment caseworker on the third day (following the call)

Day 1, initial call * day 2, required paperwork is routed * day 3, verification and employment interview takes place at local office

To find the Ontario Works or Ontario Disability Support Program office that serves an address, click here.
Languages English ; Interpretive Services - if required
Fees None
Bus Route Notes Kingston Transit Trip Planner
Other Details
Legal Status (20) Regional Government
Funding City / Town ; Provincial - Ministry of Children, Community and Social Services * Ministry of Municipal Affairs and Housing
Date Updated 04 Dec 2019
Service Categories Adult Basic Education ~ Social Assistance Recipients ; Adult Basic Education ~ Social Assistance Recipients ~ Teenage Parents ; Adult Literacy Programs ~ Social Assistance Recipients ; Burial/Cremation Expense Assistance ; Emergency Dental Care ; English as a Second Language ~ Social Assistance Recipients ; General Assessment for Substance Use Disorders ~ Social Assistance Recipients ; General Dentistry ~ Youth ~ Social Assistance Recipients ; Job Information ; Job Search Resource Centres ; Medical Expense Assistance ; Mortgage Payment Assistance ; Moving Expense Assistance ; Prejob Guidance ; Provincial/Territorial Social Assistance Programs Applications ; Rent Payment Assistance ; School Based Teen Parent/Pregnant Teen Programs ~ Social Assistance Recipients ; Supportive Housing Expense Assistance ; Welfare Fraud Reporting ; Welfare to Work Programs

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC