Ontario Energy Board

Site: Consumer Relations

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Contact Information
Public Comments Disconnection for non-payment by residential customers banned from November 15 to April 30 * electricity providers are required to reconnect customers without power before November 15, and waive any charges due to reconnection
Office Phone Greater Toronto Area 416-314-2455
Toll Free Phone Within Ontario 1-877-632-2727
TTY Phone Greater Toronto Area 416-544-5190 ; Within Ontario 1-844-621-9977
Fax 416-440-7656
E-Mail ConsumerRelations@oeb.ca
Website www.oeb.ca
Primary Executive Mary Anne Aldred, Chief Executive Officer and General Counsel
Address & Map
2300 Yonge St, 27th Fl
Toronto, ON M4P 1E4
 
View Google Map
Mailing Address Box 2319 
2300 Yonge St 
Toronto, ON M4P 1E4
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator ; Underground parking
Description & Services
Description (Service) Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities * investigates potential violations and enforces regulations * regulates rates charged to customers * regulates rebates to consumers * online inquiry and complaint forms * online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage * information on programs that help low income energy consumers in Ontario * consumer newsletters and brochures

Residential customers -- disconnection for non-payment is banned from November 15 to April 30 of the following year * electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees * visit website for more details

Affordability Fund -- assists electricity customers who do not qualify for low-income conservation programs * funded by an independent trust set up by the Government of Ontario * contact your local electric utility or see online form to assess eligibility affordabilityfund.org
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Open to all
Application Call, email or visit website * complaint or inquiry forms available online
Languages English ; French
Other Details
Legal Status (30) Provincial Government
Date Updated 12 Dec 2019
Subjects
Service Categories Consumer Education ~ Utility Issues ; Provincial Administrative Tribunals ~ Utility Issues ; Public Utility Regulation/Deregulation ; Utility Assistance ; Utility Service Complaints

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