Youth Services Bureau of Ottawa

Site: Ottawa - Carling Ave

Service: Mental Health Services - Integrated Crisis Services

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Contact Information
Office Phone 613-562-3004
Crisis Phone 24 hours 613-260-2360 * toll free 24 hours 1-877-377-7775
Fax 613-562-0229
E-Mail info@ysb.ca
Website www.ysb.ca
Primary Contact Diane Martin, Coordinator; Email: dmartin@ysb.ca
Alternate Contact Ted Charette, Assistant Director of Mental Health Services; Phone: 613-562-4708 ext 244; Email: tcharette@ysb.ca
Primary Executive Joanne Lowe, Executive Director; Phone: 613-729-1000; Email: jlowe@ysb.ca
Alternate Executive Francine Gravelle, Director of Mental Health Services; Phone: 613-562-4708 ext 225
Address & Map
2301 Carling Ave
Ottawa, ON K2B 7G3
 
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Physical Access Partially Accessible - The Residential Program is not accessible by wheelchair
Description & Services
Description (Service) Strives to provide the appropriate level of response in collaboration with other crisis service providers. A web alert and follow-up program is also offered for professionals in the community. 
 
* Offers effective interventions at the time of the crisis in order to reduce or divert unnecessary access to hospital emergency rooms * police contact * residential placement 
 
* Available to respond to a crisis 24/7 and can be accessed when other services are unavailable at the time to respond to those in need 
 
* A residential crisis unit can be accessed to provide a short period of stabilization for youth ages 12 to 15 years old, up to 5 days 
 
* Online Crisis Chat, chat.ysb.ca 
 
* Short-term follow-up services and assessment for families or youth who are not presently connected with services or resources
Hours Mobile Services/In home support Mon-Fri 4:30 pm-12 midnight * Sat-Sun 11 am-11 pm * Telephone crisis counselling Mon-Sun 24 hours * Online Crisis Chat Hours Thu-Sun 4 pm-10 pm
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility Ages: 18 year(s) and under 
 
In home support * telephone intervention for children and youth 0-18 and their families * Residential Crisis Unit for youth aged 12-15
Application Call to obtain services
Languages English ; French
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Facebook Facebook: www.facebook.com/YSB.BSJ/
Twitter Twitter: twitter.com/ysb_bsj
Legal Status (50) Non Profit ; (51) Registered Charity
Established 2001
Funding City / Town ; Provincial - Ministry of Children and Youth Services * Ministry of Advanced Education and Skills Development * Ministry of Health and Long-Term Care ; Donations - Charitable Registration Number: 108228545 RR0001 ; United Way
Elections The Board of Directors is elected.
Print Material Pamphlets * information cards * posters
Date Updated 17 Oct 2017
Subjects
Service Categories Adolescent/Youth Counselling ; Child Guidance ; Crisis Residential Treatment ~ Children and Youth with Emotional Disturbance ; In Person Crisis Intervention ~ Children and Youth with Emotional Disturbance ; Mental Health Hotlines ~ Families/Friends of Mentally Ill ; Mental Health Hotlines ~ Youth ; Psychiatric Disorder Counselling ~ Children and Youth with Emotional Disturbance ; Psychiatric Mobile Response Teams

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

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