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Contact Information
Office Phone Administration 613-683-5400 * INFO-Line 2-1-1 or 613-761-9076
Toll Free Phone 1-877-761-9076
TTY Phone 1-866-540-0565 * outside administration hours 1-888-340-1001
Fax 613-761-9077
Primary Contact Christine Sharp, Service Manager; Phone: 613-683-5400 ext 5506; Email:
Alternate Contact Michel Fournier, Database Manager; Phone: 613-683-5400 ext 5508; Email:
Primary Executive Marie-Andrée Carrière, Executive Director; Phone: 613-683-5400 ext 5503; Email:
Mailing Address c/o Community Information Centre of Ottawa 
PO Box 41146 
1910 St Laurent Blvd 
Ottawa, ON K1G 1A4
Physical Access Fully Accessible
Description & Services
Description (Service) Information and referral centre that responds to inquiries for the 211 Service line of Eastern Ontario * Connects individuals to a full range of social, government and health resources. For example: emotional health, financial issues, family recreation programs, coping with disabilities, stress and bereavement, employment skills, citizenship, parenting and child care, support for seniors, sexuality and more.

Information and Referral:
Certified Information and Referrals Specialists provide information to individuals and professionals looking for social, health, community or governmental services either for themselves or others. Information is provided by telephone (INFO-Line), 2-1-1, e-mail, Live Chat or fax.

Database Products:
Online directory portals: Free online directories for the eastern counties of Ontario, accessible through the website in the Directories section.
French Services Directory for Eastern Ontario: Free online directory of community services offered in French.
Custom Lists: Lists of services for a target group or a type of service.
Custom Directories: Directories for specific types of services and regions.
Custom Database Leases: Custom views of the database to meet the needs of organizations, can include sub sets of records classified into categories of services that are identified as relevant to the organization or its client group.
Labels: Mailing labels for over 5000 organizations and programs listed in the database or customized labels for specific target groups.
Email Broadcasting Service: A service that disseminates an organization's information to organizations and individuals from the non-profit sector, sent to all subscribers or to a target group.
The Community Information Bulletin: Allows organizations to make information available to the non-profit sector and is distributed in two formats; an E-mail Broadcasting Service and an electronic Bulletin Board located on our website.

* List of free income tax clinics during tax season (2017 information to come)
* List of Thanksgiving meals (2016)
* List of Christmas Meals in Ottawa (2016-early 2017)
* List of Easter Meals (2016)
* Out of the Cold/Daily Meals and Snacks List (2016-2017)
Hours Administration Mon-Fri 8 am-5 pm * Live Chat Mon-Fri 7 am-7 pm * 2-1-1 Phone Service Mon-Sun 24 hours
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility No restrictions
Application Call the INFO-Line for information and referral * publications may be purchased by filling the online order form, pre-payment or purchase order number required * for database leasing call the administration line to speak with the Data Manager
Languages English ; French ; Interpretive Services
Fees Service - E-mail broadcasting ; Publications - Directory of Ottawa Community Services, Custom Lists, Labels and Database leases ; None - 2-1-1 service line, e-Blue Book, Eastern Ontario Directories
Other Details
Social Media Facebook Facebook:
Twitter Twitter:
Legal Status (50) Non Profit ; (51) Registered Charity ; (70) Community Information
Established 1964
Funding City / Town - City of Ottawa ; Donations - Charitable Registration Number: 118870674 RR0001 ; United Way ; Fees - Services ; Sale of Goods
Elections The Board of Directors is elected.
Resources Elected Representatives List * List of Free Income Tax Clinics * List of free Thanksgiving Meals in Ottawa * List of Christmas Programs in Ottawa
Date Updated 10 May 2016
Service Categories 211 Systems ; Comprehensive Information and Referral ; Directory/Resource List Publication ; Information Technology Management Support ; Internet Information Resources ; Mailing Labels/Spreadsheets ; Newsletters ; Planning/Coordinating/Advisory Groups ~ Human/Social Services Issues ; Subject Specific Public Awareness/Education

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC