211 Eastern Region

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Contact Information
Office Phone Administration 613-683-5400 * INFO-Line 2-1-1 or 613-241-4636
Toll Free Phone 1-877-761-9076
TDD Phone 1-866-540-0565 * outside administration hours 1-888-340-1001
Fax 613-761-9077
E-Mail info@cominfo-ottawa.org
Website www.cominfo-ottawa.org
Primary Contact Christine Sharp, Service Manager; Phone: 613-683-5400 ext 5506; Email: christine.sharp@cominfo-ottawa.org
Alternate Contact Michel Fournier, Database Manager; Phone: 613-683-5400 ext 5508; Email: michel.fournier@cominfo-ottawa.org
Primary Executive Marie-Andrée Carrière, Executive Director; Phone: 613-683-5400 ext 5503; Email: ma.carriere@cominfo-ottawa.org
Mailing Address c/o 211 Ottawa 
PO Box 41146 
1910 St Laurent Blvd 
Ottawa, ON K1G 1A4
Accessibility Fully Accessible
Description & Services
Description (Service) Information and referral centre that responds to inquiries for the 211 Service line of Eastern Ontario * The 211 Service connects individuals to a full range of social, government and health resources. For example: emotional health, financial issues, family recreation programs, coping with disabilities, stress and bereavement, employment skills, citizenship, parenting and child care, support for seniors, sexuality and more.

Information and Referral:
Certified Information and Referrals Specialists provide information to individuals and professionals looking for social, health, community or governmental services either for themselves or others. Information is provided by telephone (INFO-Line), 2-1-1, e-mail, Live Chat or fax.

Database Products:
e-Blue Book: Free Online Directory of Ottawa Community Services available through the website in the Products section.
"Répertoire des services en français d'Ottawa": Free Online Directory of Ottawa Community services offered in French available through the website in the Products section.
Custom Lists: Lists of services for a target group or a type of service.
Custom Directories: Directories for specific types of services.
Custom Database Leases: Custom views of the database to meet the needs of an organization, can include sub sets of records classified into categories of services that are identified as relevant to the organization or its client group.
Labels: Mailing labels for over 700 organizations and programs listed in the Directory of Ottawa Community Services, for over 7,000 records of Eastern Ontario listed in the database or customized labels for specific target groups.
Email Broadcasting Service: A service that disseminates an organization's information to over 4,000 individuals from the non-profit sector by using our Email Broadcasting Service, sent as a general mailing or to a target group.
The Community Information Bulletin: This bulletin allows organizations to make information available to the non-profit sector and is distributed in two formats, an E-mail Broadcasting Service and an electronic Bulletin Board located on our website.

* The Directory of Ottawa Community Services (Blue Book), paper and electronic formats
* List of free income tax clinics during tax season
* List of free Thanksgiving meals in Ottawa
* List of Christmas Programs in Ottawa
Hours Administration Mon-Fri 7 am-7 pm * Live Chat Mon-Fri 7 am-7 pm * 2-1-1 Phone Service Mon-Sun 24 hours
Areas Served Eastern Ontario
Eligibility No restrictions
Application Call the INFO-Line for information and referral * publications may be purchased by filling the online order form, pre-payment or purchase order number required * for database leasing call the office
Languages English ; French ; Interpretive Services
Fees Service - E-mail broadcasting ; Publications - Directory of Ottawa Community Services, Custom Lists, Labels and Database leases ; None - 2-1-1 service line, e-Blue Book, Eastern Ontario Directories
Other Details
Social Media Facebook Facebook: www.facebook.com/211EasternOntario
Twitter Twitter: twitter.com/211easternon
Legal Status (50) Non Profit ; (51) Registered Charity ; (70) Community Information
Established 1964
Funding City / Town - City of Ottawa ; Donations - Charitable Registration Number: 118870674 RR0001 ; United Way ; Fees - Services ; Sale of Goods
Elections The Board of Directors is elected.
Print Material Directory of Ottawa Community Services (Blue Book) * Elected Representatives List * List of Free Income Tax Clinics * List of free Thanksgiving Meals in Ottawa * List of Christmas Programs in Ottawa
Date Updated 15 Oct 2014
Service Categories 211 Systems ; Comprehensive Information and Referral ; Directory/Resource List Publication ; Information Technology Management Support ; Internet Information Resources ; Mailing Labels/Spreadsheets ; Newsletters ; Planning/Coordinating/Advisory Groups ~ Human/Social Services Issues ; Subject Specific Public Awareness/Education