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Contact Information
Office Phone 613-789-4338 ; Catholic Centre for Immigrants, Ottawa 613-232-9634
Fax 613-789-3574
Primary Contact Chamroeun Lay, Manager of Residence
Primary Executive Carl Nicholson, Executive Director; Phone: 613-232-9634 ext 335; Email:
Address & Map
204 Boteler St
Ottawa, ON K1N 5A7
View Google Map
Physical Access Not Accessible
Description & Services
Description (Service) 96-bed reception facility provides temporary accommodation and initial orientation to government-sponsored refugees and refugee claimants for up to 4 weeks. Refugees are responsible for maintaining their own rooms. * cafeteria with ethnic foods * child minding * recreation program 
Settlement Services -- Needs assessment and Information and referral to community and social services * support with finding housing, child care, registering children in school and health care * help filling out government forms including housing forms * help with connecting to language classes * workshops to reduce stress of adjusting to Canadian culture * supportive counselling - short term counselling 
Workshops: employment * education * services in the community * health * family law * immigration * housing * shopping * banking * orientation
Hours Mon-Sun 8 am-11 pm
Areas Served Ottawa (City of)
Eligibility Individual has to be referred through Social Services or through Citizenship and Immigration Canada * be a government-sponsored refugee * be an immigrant in Canada for less than a year * or be a person who has never been through a settlement program
Application Call for more information
Languages English ; French ; Arabic ; Chinese (Cantonese) ; Farsi ; Kinyarwanda ; Interpretive Services
Fees Fee assistance available for room and board.
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Facebook Facebook:
YouTube YouTube:
Legal Status (50) Non Profit
Established 1950
Funding City / Town - City Residential Services ; Federal - Citizenship and Immigration Canada ; Donations - Charitable Registration Number: 129546560 RR0001
Elections The Board of Directors is elected.
Date Updated 01 Oct 2019
Service Categories Citizenship Education ; Cultural Transition Counselling ; Immigrant/Refugee Shelters ; Newcomer Settlement Services ; Resettlement Assistance Program ; Specialized Information and Referral ~ Immigration Issues

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

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