coronavirus  Coronavirus (COVID-19) Resources and Information

Many services listed in the Hasting Prince Edward Community Services Directory have reduced hours or are currently closed to the public. We advise that you call ahead to confirm services are open and available before attending in person.

Community Resources

Please refer to the following listings for further information:
COVID-19 Resources

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Ottawa Chinese Community Service Centre

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Contact Information
Office Phone 613-235-4875
Fax 613-235-5466
Primary Contact Stephen Noah, Operations/Human Resources Manager; Phone: 613-235-4875 ext 116; Email:
Volunteer Coordinator Doreen Ju, Volunteer Coordinator; Phone: 613-235-4875 ext 144; Email:
Primary Executive Sharon Kan, Executive Director; Phone: 613-235-4875 ext 117; Email:
Address & Map
400 Cooper St, 2nd Flr, Suite 2000
Ottawa, ON K2P 2H8
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) COVID-19 (11 May 2020): Offices are closed until further notice. * Staff still available by phone. * Many services now offered online and organisation offering volunteer outreach to isolated seniors to get food and medication to their homes. Call 613-235-4875 ext 181 to access emergency volunteer senior services (available in mandarin).

Settlement and community services agency

Orientation and Adaptation Services
Needs assessment and Information and referral to community and social services * support with finding housing, child care, * registering children in school and health care * orientation within the city * help filling out government forms including housing and immigration sponsorship forms * community support for Chinese newcomers through volunteer befriending, conversation circles to practice English * workshops to reduce stress of adjusting to Canadian culture

Citizenship Preparation-- courses, tests and activities to help newcomers prepare for the citizenship test * offered on site

Language Training Services
Enhanced Language Training -- sector specific language training and career orientation in the fields of accounting and IT * individual counselling and action plan development * volunteer placement * mentoring * networking * resume and interview preparation

English as a Second Language/French as a Second Language -- English or French for Life and Work in Canada * conversation and pronunciation classes

Language Instruction for Newcomers to Canada (LINC) -- provides basic language skills in English or French * courses offered part-time

Employment Counselling and Preparation
Job search preparation and training-- developing strong job search strategies and workplace communication skills * job search workshops * on site job search and preparation training courses

Employment counselling -- resume help, job readiness clinic, employment counselling, skills and career development and help in establishing social and professional networks

Other Settlement Services
Library Settlement Partnership -- workshops, one-to-one counselling, settlement referrals * English Conversation Club

Commissioner of Oats -- commissioner of Oaths for verifying documents (only at 400 Cooper St)

Other Services
Counselling services workshops and support groups for * financial difficulties * family conflicts * mental health issues: depression, anxiety, stress, family relationships, caregiver stress, grief and loss, parenting, effective communication, workplace stress * problems with the law * racial discrimination * family law * legal problems * sponsorship matters * and Convention Refugee support.

Income tax preparation assistance for low-income individuals
Hours COVID19: By phone Mon-Fri 10 am-4 pm
Areas Served Ottawa (City of)
Eligibility All immigrants, newcomers and refugees 
LINC: Newcomers to Canada 18 years and older who are permanent residents or Convention refugees (for some other eligible immigration categories, please call the office) 
Family Counselling Services: Persons living on a low income or receiving social assistance
Application Call for an appointment or drop-in
Languages English ; Arabic ; Chinese (Cantonese) ; Chinese (Mandarin)
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Twitter Twitter:
Legal Status (50) Non Profit
Established 1975
Funding City / Town ; Provincial - Ministry of Children, Community and Social Services ; Federal - Citizenship and Immigration Canada ; Donations - Charitable Registration Number: 1309183112 RR0001 ; United Way ; Foundation - Ontario Trillium Foundation
Elections The Board of Directors is elected.
Print Material Pamphlets
Date Updated 11 Mar 2020
Service Categories Certificates/Forms Assistance ~ Chinese Community ; Citizenship Application Assistance ~ Chinese Community ; Citizenship Education ~ Chinese Community ; Citizenship Test Preparation ~ Chinese Community ; Commissioner of Oaths ~ Chinese Community ; Comprehensive Information and Referral ~ Chinese Community ; Cultural Transition Counselling ~ Chinese Community ; English as a Second Language ~ Chinese Community ; Ethnocultural Multipurpose Centres ~ Chinese Community ; General Counselling Services ~ Chinese Community ; General Mental Health Information/Education ; Housing Search Assistance ~ Chinese Community ; Immigrant Mutual Assistance Associations ~ Chinese Community ; Immigrant/Newcomer Accompaniment Programs ~ Chinese Community ; Immigrant/Refugee Support Groups ; Interpretation/Translation ~ Chinese Community ; Newcomer Settlement Services ~ Chinese Community ; Outreach Programs ~ Mental Illness/Emotional Disabilities ~ Chinese Community ; Prejob Guidance ~ Chinese Community ; Specialized Information and Referral ~ Chinese Community ; Tax Preparation Assistance

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC