coronavirus  Coronavirus (COVID-19) Resources and Information

Many services listed in the Hasting Prince Edward Community Services Directory have reduced hours or are currently closed to the public. We advise that you call ahead to confirm services are open and available before attending in person.

Community Resources

Please refer to the following listings for further information:
COVID-19 Resources

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Contact Information
Office Phone General inquiries 613-737-5115 * Medical and Social Services 613-737-4809
Fax Administration 613-739-8199 * Medical and Social Services 613-739-3723
Primary Contact Martha Smith, Director, Community and Social Services; Phone: 613-737-7195 ext 2408
Volunteer Coordinator Jessica-Rae Linzel, Volunteer Coordinator; Phone: 613-737-7195 ext 2294; Email:
Primary Executive Kelli Toner, Executive Director; Phone: 613-737-5115 ext 2407; Email:
Address & Map
1355 Bank St, Suite 600
Ottawa, ON K1H 8K7
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) COVID-19 (20 Mar 2020) Call the Centre at 613-737-5115 before attending. Many of the programs and services are currently suspended or changed to phone appointments until further notice. 
Offers integrated health and social services  
Counselling * crisis intervention * information and referral * community development * home support programs * health promotion activities * primary health care with a 24-hour on-call service * income tax clinics * smoking cessation * parenting teens program * community connections for newcomers * Anonymous HIV Testing * walk-in counselling services 
Mourning After: A support group for seniors coping with personal loss. Runs in conjunction with Bereaved Families of Ontario. Registration required, call Lisa Bornn at 613-737-7195 ext 2326 
Community Nutrition Program (offered by Community Nutritionists): Individual counselling * prenatal nutrition * Healthy eating workshops * Community kitchen 
Millennium Learning Centre (English/French): Offers free access to computers and the Internet. 
Snow Go Assist program: Provides a matching service for seniors and people with disabilities looking to hire an individual or contractor to clear snow from private driveways and walkways. Eligible low-income seniors and people with disabilities may also apply to receive financial assistance to pay for a portion of their snow removal costs through this program.
Hours Mon 8 am-6 pm * Tue 8 am-8 pm * Wed 9 am-8 pm * Thu-Fri 9 am-5 pm 
Walk-in counselling services: Tue 11:30 am-6 pm (last appointment at 4:30 pm) 
Income tax clinics: March 1-April 30, by appointment only. Appointments available Mon-Fri 9 am-4 pm, Tue 4:30 pm-7:30 pm (1355 Bank St 6th Flr) and Tue 9 am-4 pm, Sat 9 am-3:30 pm (3320 Paul Anka Dr) * Call Centralized Booking at 613-737-7195 ext 2203 to make an appointment.
Areas Served Ottawa (City of)
Boundaries North-South: Rideau River, Industrial Ave and Innes Rd to Hunt Club Rd 
East-West: Highway 417 to Bank St and Sawmill Creek Cres
Eligibility Anyone living in the area served. 
Snow Go Assist program : Seniors and persons with disabilities, must be for the purpose of ensuring mobility. * must be physically unable to clear snow from their private driveway and/or walkway due to their own disability * must lack resources (people and/or financial) to arrange for clearing of snow from their private driveway and/or walkway
Application To find which Community Health and Resource Centre serves a specific area, click here.

Snow Go Assist program: Participants must provide proof of active enrolment in one or more of the following programs to prove that they meet the program objectives:
* GIS (Guaranteed Income Supplement)
* ODSP (Ontario Disability Support Program)
* Canada Pension Plan Disability Benefit
* Ontario Works plus proof of disability and/or senior (60 years and older)
* Essential Health and Social Supports plus proof of disability and/or senior (60 years and older)
* Home Help plus proof of disability and/or senior (60 years and older)
* Low income senior or person with a disability (proof may be required)
* Special Circumstances may be considered

For more information on the Snow Go program, visit this link:
Languages English ; French ; Arabic - tax clinic only ; Somali ; Spanish
Fees Program - There may be a minimal cost to some programs
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Legal Status (50) Non Profit ; (51) Registered Charity
Established 1973
Funding City / Town ; Provincial - Ministry of Health and Long-Term Care * Champlain Local Health Integration Network ; Federal ; Donations - Charitable Registration Number: 133465310 RR0001
Elections The Board of Directors is elected at the Annual General Meeting in September.
Print Material Pamphlets * Newsletter
Date Updated 26 May 2017
Service Categories Bereavement Support Groups ~ Older Adults ; Career Awareness ; Community Voicemail ; Food Preparation Facilities ; General Counselling Services ; Home/Community Care Financing Programs ~ Older Adults ; Home/Community Care Financing Programs ~ People With Disabilities ; In Person Crisis Intervention ; Nutrition Education ; Prejob Guidance ; Public Internet Access Sites ; Residential Snow Shovelling ~ Older Adults ; Residential Snow Shovelling ~ People With Disabilities ; Smoking/Vaping Cessation ; Tax Preparation Assistance ; Teen Expectant/New Parent Assistance

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC