Add Record Add Record | Suggest Update | Print Version (New Window)
Contact Information
Office Phone General inquiries 613-737-5115 * Medical and Social Services 613-737-4809
Fax Administration 613-739-8199 * Medical and Social Services 613-739-3723
Primary Contact Martha Smith, Director, Community and Social Services; Phone: 613-737-7195 ext 2408
Volunteer Coordinator Jessica-Rae Linzel, Volunteer Coordinator; Phone: 613-737-7195 ext 2294; Email:
Primary Executive Kelli Toner, Executive Director; Phone: 613-737-5115 ext 2407; Email:
Address & Map
1355 Bank St, Suite 600
Ottawa, ON K1H 8K7
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Offers integrated health and social services 
Counselling * crisis intervention * information and referral * community development * home support programs * health promotion activities * primary health care with a 24-hour on-call service * income tax clinics * smoking cessation * parenting teens program * community connections for newcomers * Anonymous HIV Testing * walk-in counselling services 
Mourning After: A support group for seniors coping with personal loss. Runs in conjunction with Bereaved Families of Ontario. Registration required, call Lisa Bornn at 613-737-7195 ext 2326 
Community Nutrition Program (offered by Community Nutritionists): Individual counselling * prenatal nutrition * Healthy eating workshops * Community kitchen 
Millennium Learning Centre (English/French): Offers free access to computers and the Internet. 
Snow Go Assist program: Provides a matching service for seniors and people with disabilities looking to hire an individual or contractor to clear snow from private driveways and walkways. Eligible low-income seniors and people with disabilities may also apply to receive financial assistance to pay for a portion of their snow removal costs through this program.
Hours Mon 8 am-6 pm * Tue 8 am-8 pm * Wed 9 am-8 pm * Thu-Fri 9 am-5 pm 
Walk-in counselling services: Tue 11:30 am-6 pm (last appointment at 4:30 pm) 
Income tax clinics: March 1-April 30, by appointment only. Appointments available Mon-Fri 9 am-4 pm, Tue 4:30 pm-7:30 pm (1355 Bank St 6th Flr) and Tue 9 am-4 pm, Sat 9 am-3:30 pm (3320 Paul Anka Dr) * Call Centralized Booking at 613-737-7195 ext 2203 to make an appointment.
Areas Served Ottawa (City of)
Boundaries North-South: Rideau River, Industrial Ave and Innes Rd to Hunt Club Rd 
East-West: Highway 417 to Bank St and Sawmill Creek Cres
Eligibility Anyone living in the area served. 
Snow Go Assist program : Seniors and persons with disabilities, must be for the purpose of ensuring mobility. * must be physically unable to clear snow from their private driveway and/or walkway due to their own disability * must lack resources (people and/or financial) to arrange for clearing of snow from their private driveway and/or walkway
Application To find which Community Health and Resource Centre serves a specific area, click here.

Snow Go Assist program: Participants must provide proof of active enrolment in one or more of the following programs to prove that they meet the program objectives:
* GIS (Guaranteed Income Supplement)
* ODSP (Ontario Disability Support Program)
* Canada Pension Plan Disability Benefit
* Ontario Works plus proof of disability and/or senior (60 years and older)
* Essential Health and Social Supports plus proof of disability and/or senior (60 years and older)
* Home Help plus proof of disability and/or senior (60 years and older)
* Low income senior or person with a disability (proof may be required)
* Special Circumstances may be considered

For more information on the Snow Go program, visit this link:
Languages English ; French ; Arabic - tax clinic only ; Somali ; Spanish
Fees Program - There may be a minimal cost to some programs
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Legal Status (50) Non Profit ; (51) Registered Charity
Established 1973
Funding City / Town ; Provincial - Ministry of Health and Long-Term Care * Champlain Local Health Integration Network ; Federal ; Donations - Charitable Registration Number: 133465310 RR0001
Elections The Board of Directors is elected at the Annual General Meeting in September.
Print Material Pamphlets * Newsletter
Date Updated 26 May 2017
Service Categories Bereavement Support Groups ~ Older Adults ; Career Awareness ; Community Voicemail ; Food Preparation Facilities ; General Counselling Services ; Home/Community Care Financing Programs ~ Older Adults ; Home/Community Care Financing Programs ~ People With Disabilities ; In Person Crisis Intervention ; Nutrition Education ; Prejob Guidance ; Public Internet Access Sites ; Residential Snow Shovelling ~ Older Adults ; Residential Snow Shovelling ~ People With Disabilities ; Smoking/Vaping Cessation ; Tax Preparation Assistance ; Teen Expectant/New Parent Assistance

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC