coronavirus  Coronavirus (COVID-19) Resources and Information

Many services listed in the Hasting Prince Edward Community Services Directory have reduced hours or are currently closed to the public. We advise that you call ahead to confirm services are open and available before attending in person.

Community Resources

Please refer to the following listings for further information:
COVID-19 Resources

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Contact Information
Office Phone 613-729-3145
After Hours Phone 613-729-1393
Fax 613-729-9308
Primary Contact Mercy Lawlovi, Executive Director; Phone: 613-729-3145 ext 227; Email:
Alternate Contact Zahide Yilbas, Manager, Language Services; Phone: 613-729-3145 ext 226; Email:
Volunteer Coordinator Noushin Alyzad Ragheb, Volunteer Coordinator
Primary Executive Mercy Lawluvi, Executive Director
Address & Map
Bruyère Centre for Immigrant/Centre Bruyère pour immigrants
219 Argyle Ave, Suite 400
Ottawa, ON K2P 2H4
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) COVID-19 (26 Mar 2020): Due to COVID19, the centre is physically closed and regular programming is on hold until further notice. Staff is still available via email and phone to support clients. Free online computer classes available for women: permanent residents, convention refugees, caregivers * to register, contact or call 613-729-3145.

Crisis Intervention and Counselling Service: Crisis intervention * short-and long-term counselling * information, referral and support services * support to victims of war and trauma * support and information on various options for pregnant women

Orientation and Adaptation Services
Needs assessment and information and referral to community and social services * support with finding housing, child care, registering children in school and health care * support with finding housing, child care, registering children in school and health care community support through volunteer befriending, conversation circles to practice English or French * help with connecting to language classes * workshops to reduce stress of adjusting to Canadian culture

Translation and interpretation services -- professionally trained interpreters with expertise in health, community and social services: in person, by phone and Video Remote Interpreting (VRI)

Supportive counselling -- short-term counselling to clients who encounter difficulties in adjusting to life in Canada and assistance in overcoming these challenges

Citizenship Preparation -- courses, tests and activities to help newcomers prepare for the citizenship test: in class or online.

Employment Counselling and Preparation
Job search preparation and training-- developing strong job search strategies and workplace communication skills

Employment counselling -- resume help, job readiness clinic, employment counselling, skills and career development and help in establishing social and professional networks

Job search workshops held monthly offer free childcare * referrals * computer training

Support services for women who are victims/ survivors of violence and/or newcomers and their families
Support Groups--10-week support group for women survivors of violence * Transportation, child care and language interpretation available.

Children Who Witness Violence Program-- Support and information to children who witness violence in the home * individual counselling for children * family counselling * art club for children and mothers * Offered in partnership with Family Services à la famille Ottawa.

Transitional and Housing Support Program for Abused Women

Other Settlement Services
Language Interpreter Training-- For culturally diverse women and men who fulfill the requirements for training * For more information on this program, call the Language Interpretation service

Public Education, Training and Outreach-- Information sessions on Ottawa's diverse community * anti-oppression training for service providers * public education sessions on domestic violence for newcomers * workshops for newcomer immigrant women on parenting in a new culture, legal information, social assistance etc. * works with service providers and community partners to reach isolated newcomer immigrants and refugee women
Hours COVID-19 Mon-Fri 9 am-5 pm
Areas Served Ottawa (City of)
Eligibility Immigrant women victims / survivors of violence * children who witness violence
Application Referrals by the police, hospitals, shelters, lawyers and organizations serving immigrants
Languages English ; French ; Akan ; Albanian ; Amharic ; Arabic ; Armenian ; Bengali ; Bosnian ; Burmese ; Chinese (Mandarin) ; Croatian ; Czech ; Danish ; Dari ; Dinka ; Farsi ; German ; Greek ; Gujarati ; Hebrew ; Hindi ; Hungarian ; Italian ; Japanese ; Khmer ; Korean ; Kurdish ; Lingala ; Macedonian ; Malay ; Nepali ; Nuer ; Oromo ; Pashto ; Polish ; Portuguese ; Punjabi ; Romanian ; Russian ; Serbian ; Shona ; Slovak ; Somali ; Spanish ; Swahili ; Swedish ; Tagalog ; Tamil ; Thai ; Turkish ; Ukrainian ; Urdu ; Vietnamese ; Yiddish ; Tirginya ; Singhalese ; Laotian ; Kirundi ; Kikongo ; Cantonese ; Creole ; Serbo-croatian
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Facebook Facebook:
Twitter Twitter:
Legal Status (50) Non Profit
Established 1988
Funding Provincial ; Federal ; Donations - Charitable Registration Number: 131976581 RR0001
Elections The Board of Directors is elected.
Print Material Pamphlets * promotional kit * employment training manual * sensitivity training manual
Date Updated 11 May 2020
Service Categories Abuse/Violence Related Support Groups ~ Immigrants (Canada) ~ Women ; Certificates/Forms Assistance ~ Immigrants (Canada) ~ Women ; Child Guidance ~ Children Witnessing Violence ; Computer and Related Technology Classes ~ Women ; Cultural Awareness/Competencies Training ; Cultural Transition Counselling ; Domestic Violence Shelters ~ Immigrants/Refugees ; Immigrant/Refugee Employment Programs ~ Women ; In Person Crisis Intervention ; Interpretation/Translation ~ Immigrants (Canada) ~ Women ; Newcomer Settlement Services ; Newcomer Settlement Services ~ Women ; Outreach Programs ~ Immigrants (Canada) ~ Women ; Pro-Choice Pregnancy Counselling ~ Immigrants (Canada) ; Pro-Life Pregnancy Counselling ~ Immigrants (Canada) ; Specialized Information and Referral ~ Immigrants (Canada) ~ Women ; Spouse/Intimate Partner Abuse Counselling ~ Children of Abused Women/Men ; Subject Specific Public Awareness/Education ~ Cultural/Racial Issues

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC