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Contact Information
Office Phone 613-321-3211
Toll Free Phone 1-855-775-7005
Primary Contact Natalie Markoff, Director, Communication and Partnerships; Email:
Volunteer Coordinator Diane Oxborough, Volunteer Coordinator; Email:
Primary Executive Elyse Schipper, Executive Director; Email:
Alternate Executive Natalie Markoff, Director, Communication and Partnerships
Address & Map
1755 Courtwood Cres
Ottawa, ON K2C 3J2
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Peer support organization for parents of children and youth up to 25 years of age who are experiencing mental health and/or addiction challenges 
Services include: 
* a telephone helpline offering support and system navigation assistance to families  
* several peer support groups for parents and caregivers throughout the Champlain LHIN region 
* one-on-one intensive, mobile peer support for parents/caregivers with diminished capacity to cope with events surrounding their child or youth's mental health challenges
Hours Family Helpline Mon-Fri 9 am-7 pm
Areas Served Lanark - North ; North Grenville ; Ottawa (City of) ; Prescott and Russell United Counties ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Boundaries Champlain Region
Eligibility Ages: 25 year(s) and under 
Parents and caregivers of children and youth up to 25 years, who are experiencing mental health and/or addiction challenges
Languages English ; French
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Facebook Facebook:
Twitter Twitter:
YouTube YouTube:
Legal Status (50) Non Profit ; (51) Registered Charity
Established 1999
Funding City / Town ; Provincial - Local Health Integration Network of Champlain (LHIN) ; Donations - Charitable Registration Number: 895635019 RR0001 ; United Way - Ottawa * Prescott-Russell
Elections The Board of Directors is elected
Print Material Brochures
Date Updated 11 Jun 2018
Service Categories General Mental Health Information/Education ; Mental Health Related Support Groups ; Parenting Helplines ~ Children and Youth with Emotional Disturbance ; Peer to Peer Networking ~ Children and Youth with Emotional Disturbance

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

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