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Contact Information
Office Phone English, toll free 1-866-522-2122 * French, toll free 1-866-522-2022
TTY Phone Veterans Affairs Canada (VAC) Assistance Service 1-800-567-5803
Crisis Phone VAC Assistance Service 1-800-268-7708
Address & Map
S.B.I. Building, Billings Bridge Plaza
2323 Riverside Dr, 2nd Flr
Ottawa, ON K1A 0P5
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Counsels and advises Veterans and their dependents concerning entitlement under Veteran's Legislation.

* accepts and initiates applications for Veterans' benefits including health care applications, Service Benevolent Funds and trust funds
* provides information and referral services to social welfare and health agencies
* assessment of Veterans with physical or mental disabilities and placement in an appropriate treatment centre: Perley and Rideau Veterans' Health Centre at 613-526-7170
* may provide financial assistance to veterans where services are not otherwise covered
* VAC Assistance Service: short term counselling and/or crisis intervention.

Click here for the Benefits Payment Calendar
Hours Mon-Fri 8:30 am-4:30 pm * VAC Assistance Service Mon-Sun 24 hours
Areas Served Canada
Eligibility Veterans and their dependents * serving and retired members of the Canadian Forces and the Royal Canadian Mounted Police (RCMP)
Application Call to apply
Languages English ; French
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
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Legal Status (40) Federal Government
Established 1920
Funding Federal
Print Material Pamphlets
Date Updated 26 Jan 2017
Service Categories Geriatric Assessment ~ Veterans ; Nursing Facility Referrals ~ Veterans ; Service Cost Payment Assistance ~ Veterans ; Specialized Information and Referral ~ Families of Military Personnel/Veterans ; Specialized Information and Referral ~ Veteran/Military Personnel Issues ; Specialized Information and Referral ~ Veterans ; Veteran Burial Benefits ; Veteran Disability Pension ; Veteran Treatment Cards ; Veteran/Military Hotlines ; Veterans Health Programs

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC