Canada. Canadian Transportation Agency

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Contact Information
Office Phone Toll free 1-888-222-2592
TTY Phone Toll free 1-800-669-5575
Fax 819-997-6727
Address & Map
15 Eddy St
Gatineau, QC J8X 4B3
View Google Map
Mailing Address c/o Canadian Transportation Agency 
Ottawa, ON K1A 0N9
Physical Access Fully Accessible
Description & Services
Description (Service) The Canadian Transportation Agency (CTA) is an independent, quasi-judicial tribunal and regulator which has, with respect to all matters necessary for the exercise of its jurisdiction, all the powers of a superior court. It has jurisdiction over the Canadian national transportation system relating to federally regulated modes of transportation (air, rail, bus, and marine).  
Three mandates:  
* Ensure that the national transportation system runs efficiently and smoothly in the interests of Canadians: those who work and invest in it; producers, shippers, travelers and businesses who rely on it; and the communities where it operates.  
* To protect the human right of persons with disabilities to an accessible transportation network.  
* To provide consumer protection for air passengers
Hours Mon-Fri 8 am-8 pm
Areas Served Canada
Eligibility No restrictions
Application Visit the website to register any complaint relative to transportation under federal jurisdiction
Languages English ; French
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Twitter Twitter:
YouTube YouTube:
Legal Status (40) Federal Government
Established 1904
Funding Federal
Elections The Members are appointed by the Governor in Council.
Print Material A variety of publications available in different formats on website
Date Updated 21 Jun 2018
Service Categories Accessibility Information ~ Transportation Issues ; Accessibility Related Standards/Legislation Compliance ~ Transportation Issues ; Airline Complaints ; Departments of Transportation/Special Districts ; Federal Government Departments ~ Transportation Issues ; Planning/Coordinating/Advisory Groups ~ Transportation Issues ; Rail Transportation System Complaints

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