Important Notice

To find information about the COVID-19 virus, visit the Public Health Agency of Canada's website.

We are working hard to update the information for first priority services in our database. To find a list of resources with confirmed COVID-19 related closures or notices, click here.
Add Record Add Record | Suggest Update | Print Version (New Window)
Contact Information
Office Phone 24 hours 613-234-1144
Fax 613-234-2813
Primary Contact Jo McLean, Director of Program; Phone: 613-234-1144 ext 289; Email:
Alternate Contact Aileen Leo, Director of Communications; Phone: 613-234-1144 ext 305; Email:
Volunteer Coordinator Aneesha Sidhu, Manager of Volunteer Services; Email:
Primary Executive Peter Tilley, Executive Director; Email:
Address & Map
35 Waller St
Ottawa, ON K1N 7G4
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Note (27 Mar 2020): Due to COVID19, chapel services, addiction day services, educational programming and social activities have been suspended until further notice. Shelter remains open (to staff, scheduled volunteers and booked-in residents only) with precautions in place. Client services building is closed. No visitors permitted to hospice. Take-out community meals are available at corner of Waller and Besserer 1 pm-1:30 pm. 
* Emergency shelter for adult men - day services available for residents and community members 
* Free Community meals, 7 days a week * drop-in for non-residents * meals served to residents three times daily 
* Client Services, including personalized case management, housing assistance, employment support, and educational support (Stepping Stones Learning Centre and Discovery University)  
* Health supervision and counselling services offered for drug and alcohol abuse * the primary care clinic provides accessible health care to homeless people who have no easy access to family medical care * also hosts an HIV clinic and Mental Health Clinic 
* Spiritual Christian counselling also offered by Chaplain on premises * Chapel services * free clothing offered to men 
* Addiction and Trauma Services at the Ottawa Mission offers drop-in group support to men Mon-Fri 8:30 am-10:30 am * as well as structured residential program with beds and also aftercare 
* Hospice: 21-bed medical facility * hospice palliative care to homeless men and women in the City of Ottawa. 
* Dental Program: including emergency * preventative * surgical * restorative * and removable denture care for people in shelters or living on the street 
* The ID Project Drop in Clinic: see separate record for more information
Hours Mon-Sun 24 hours 
* Residents Meals Mon-Sun: breakfast 7:20 am-8 am * snack 10 am * lunch 11 am-12 noon * supper 4:20 pm-5 pm * Hospice Meals Mon-Sun breakfast 7 am, lunch 10:45 am, supper 4 pm 
* Community Meals Mon-Sun 8 am-8:30 am, 11:30 am-12 noon, 3 pm-3:30 pm * sandwiches for anyone in need Mon-Sun 6 pm and 9 pm 
* Stepping Stones Learning Centre Mon-Fri 8 am-4 pm 
* Chapel Service Mon-Fri 11 am, Sun 3:30 pm 
* Free Men's Clothing Program Tue 7:45 pm-8:30 pm, Fri 9:30 am-10:15 am, Sunday 9:30 – 10:15 am 
* Medical/Dental Clinic for people in shelters Mon-Fri 8 am-4 pm, Sat-Sun 8 am-12 noon
Areas Served Ottawa (City of)
Eligibility Ages: 18 year(s) and up 
Shelter: adult men 18 years and over * Hospice: homeless men and women requiring palliative care
Application Call or drop-in
Languages English ; French
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Facebook Facebook:
Twitter Twitter:
Legal Status (50) Non Profit
Established 1906
Funding City / Town - City of Ottawa ; Provincial ; Donations - Charitable Registration Number: 108150509 RR0001
Elections The Board of Directors is elected.
Date Updated 22 May 2019
Service Categories Faith Based Counselling ~ At Risk for Homelessness ; Faith Based Counselling ~ Homeless People ; Homeless Drop In Centres ; Homeless Shelter ~ Men ; Identification Clinics ; Identification Clinics ~ At Risk for Homelessness ; Senior Meals

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC