coronavirus  Coronavirus (COVID-19) Resources and Information

Many services listed in the Hasting Prince Edward Community Services Directory have reduced hours or are currently closed to the public. We advise that you call ahead to confirm services are open and available before attending in person.

Community Resources

Please refer to the following listings for further information:
COVID-19 Resources

Help Us Keep Your Information Current

Please notify us of any temporary changes to your regular services as a result of the COVID-19 pandemic by emailing VIQ direct at with updates to your listings and/or emerging services. Please include your complete agency name and a contact person for follow up.

Ottawa. City Operations

Site: Ottawa - Constellation Dr - 5th Flr

Service: Community and Social Services

Add Record Add Record | Suggest Update | Print Version (New Window)
Contact Information
Office Phone 3-1-1, select language, and then 4 for social services
Toll Free Phone 1-866-261-9799, select language, and then 4 for social services
TTY Phone 613-580-2401
Fax 613-580-2652
Primary Contact Raj Hundal, Executive Assistant, GM; Phone: 613-580-2424 ext 25535; Email:
Alternate Contact Amanda Kaczmarek, Program and Project Management Officer - Issues Management; Phone: 613-580-2424 ext 34358; Email:
Primary Executive Donna Gray, General Manager; Phone: 613-580-2424 ext 25684; Email:
Address & Map
Administrative Office
100 Constellation Dr, 5th Flr
Ottawa, ON K2G 6J8
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) COVID-19 (24 Mar 2020): Due to COVID19, individuals are asked NOT to visit ESS Centres. Applications for all services can be completed over the phone or online. Existing clients can call or email their caseworker. Social service hubs are closed, their activities and workshops cancelled. ESS Centres remain open, but business hours are reduced to Mon-Fri 10 am-3 pm as of March 25, 2020.

Delivers and funds programs and human services to Ottawa residents in need of child care * financial assistance * employment * housing services * long-term care

Child Care: Parents and child care professionals can visit or call 3-1-1 (select language and choose option 4 “daycare”) for: Information about children's services (types of daycare, search tools and other useful resources) * Access to the City of Ottawa Child Care Registry and Waitlist to apply online for licensed child care (full fee and or subsidized for home-based, centre-based, school age or nursery/pre-school care) * Help with daycare costs (subsidy) for families who qualify * Planning for the EarlyON Child and Family Centres

Financial Assistance: Provides financial assistance for people who need temporary help with funds for food, transportation, housing/rent, medical, utilities and other basic needs through programs such as Ontario Works, Essential Health and Social Supports (EHSS) and Home Support Services.

Housing Services: See separate record for details.

Long-Term Care: Operates four long-term care homes: Carleton Lodge and Peter D. Clark in Nepean * Centre d'accueil Champlain in Vanier * Garry J. Armstrong in Central Ottawa. Services include: nursing and personal care * therapy * housekeeping * food preparation * recreational activities * spiritual care * social services. Also operates two adult day programs for seniors living in the community. These day programs provide respite care for caregivers and prevent premature admission to long-term care.

Delivers employment programs and services to Ontario Works participants and the general public to help them prepare for, find and keep a job.

All services are delivered out of four Employment and Social Services offices:
* 370 Catherine St
* 2339 Ogilvie Rd
* 2020 Walkley Rd
* 100 Constellation Dr, 2nd Floor
This includes an Employment Ontario Centre and Youth Zone located at 370 Catherine St
Hours Mon-Fri 8:45 am-4 pm
Areas Served Ottawa (City of)
Eligibility Eligible residents of the City of Ottawa
Application Call 311, select language, then 4 for Social Services for information and application for all employment and financial assistance services, including Housing Services (but excluding Social Housing Registry)
* Online application for Ontario Works,
* Ontario Works Information Video,
* Online information on the Childcare Subsidy Program
* Residential Services Homes (Domiciliary Hostels) 613-580-2424, ext. 26586
* Long Term Care 613-310-2222
* Waiting list for Social Housing Registry 613-526-2088
Languages English ; French ; Interpretive Services - available for Ontario Works and Day Care applications
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Legal Status (10) Local Government
Established New City of Ottawa: 2000
Funding City / Town
Elections City Council is elected.
Print Material Pamphlets
Date Updated 17 Mar 2020
Service Categories Job Training Expense Assistance ~ Disabilities Issues ; Nursing Facilities ; Provincial/Territorial Social Assistance Programs Applications ; Undesignated Temporary Financial Assistance ~ Disaster Victims ; Utility Assistance

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC