Upstream Ottawa Community Mental Health Support

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Contact Information
Office Phone 613-248-3330
Toll Free Phone 1-888-255-8340
Fax 613-248-1117
Primary Contact Bo Turpin, Director; Email:
Alternate Contact Joselin Green, Administrative assistant
Address & Map
100 Craig Henry Dr, Suite 204
Ottawa, ON K2G 5W3
View Google Map
Physical Access Partially Accessible ; Stairs on site will pose a physical barrier for some. Alternate arrangements can be made for any that are affected by this challenge.
Description & Services
Description (Service) Intensive mental health case management services for youth & adults * limited permanent affordable housing options  
* Housing options: Supported/furnished rent geared-to-income apartments for men and women. Individuals in the residential units live independently in the community and receive support and counselling from mental health professionals as needed. Note: * housing is only available to clients currently receiving services  
* Mental health family focus case management program offers mental health supports based on the strengths based model, with the individual as primary client * services are extended to encompass the nuclear family where appropriate and approved by the primary client  
* Psychiatric Assessment Clinic operates 3 days a month
Hours Mon-Fri 8:30 am-4:30 pm
Meetings AGM held in last week of June. Follow Twitter account or request meeting dates for more information.
Areas Served Ottawa (City of)
Boundaries Stittsville to the West, Orléans to the East, Greely to the South.
Eligibility Ages: 16 year(s) - 65 year(s) 
Youth aged 16-25 & Adults 25 years and older with a severe and persistent mental illness * Youth Case Management: youth 16-24 years old 
Only recipients of Mental Health Case Management Services from a Mental Health Community Support Agencies (MHCSS) partner agency are eligible to access the housing options at this time
Application Community referrals from mental health professionals, doctors, social workers, self or family for mental health case management * individuals should apply through the Mental Health Community Support Services (MHCSS) Central Intake portal housed at the Canadian Mental Health Association - Ottawa Branch at 613-737-7791 
Psychiatric Assessment clinic referrals must come through a recognized partner agency such as a Community Health Centre, Mental Health Community Support Services or Ottawa Youth Justice Service Network partner agency.
Languages English ; French - as available ; Fanti ; Polish - as available ; Twi
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable Bus route #82
Other Details
Social Media Facebook Facebook:
Twitter Twitter:
Legal Status (50) Non Profit
Established 1985
Funding Provincial - Ministry of Health and Long-Term Care * Champlain Local Health Integration Network ; Fundraising ; Donations - Charitable Registration Number: 132170085 RR0001
Elections Annually
Print Material Pamphlets
Date Updated 30 May 2019
Service Categories Caregiver Counselling ~ Families/Friends of Mentally Ill ; Psychiatric Case Management ; Supported Living Services for Adults With Disabilities ~ Mental Illness/Emotional Disabilities ; Supportive Housing for People with Disabilities ~ Mental Illness/Emotional Disabilities

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