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Contact Information
Office Phone 613-232-9634
Fax 613-232-3660
Primary Contact Arber Zaplluzha, Manager, Settlement Department; Phone: 613-232-9634 ext 337
Primary Executive Carl Nicholson, Executive Director; Phone: 613-232-9634 ext 335
Alternate Executive Eugene Williams, Director of Operations; Phone: 613-232-9634 ext 347
Address & Map
219 Argyle Ave, 5th Flr
Ottawa, ON K2P 2H4
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Note (27 Mar 2020): Due to COVID19, all in-person services have been discontinued and office is closed to clients until further notice. Services can be accessed remotely by calling 613-232-9634. Volunteer program activities are suspended. See website for latest updates. 
Community-based services for immigrants, refugees, and newcomers 
Settlement Program (formerly Immigrant Settlement and Adaptation Program): orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community * may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services 
Reception House, Maison Sophia House: 90-bed facility that provides temporary accommodation, food and clothing * orientation workshops facilitated with language translation and interpretation * house search support * multicultural children's program * basic English classes * referrals to government services and community organizations 
Community Connections Program (formerly HOST Program): group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks * trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development 
Pastoral and Sponsorship Programs: works to ensure that the newcomer can find pastoral services in the faith group of their choice * promotes the involvement of faith groups in the Private Sponsorship program 
Bruyère Centre for Immigrants: one-stop access to the services of several agencies, groups and organizations that operate out of the Centre. 
Tax Clinics: offered in spring * income tax services during non-working hours by qualified individuals 
Cultural Profiles: a series of booklets, each one introduces a particular country and its people, including details on family life, religion and history * profiles developed in consultation with the respective community groups
Hours Mon-Fri 9 am-12 noon, 1 pm-5 pm * evening appointments available
Areas Served Ottawa (City of) - and area
Eligibility Immigrants, newcomers and refugees
Application Call or drop in 
Link to the updated Google document with all locations and hours, click here
Languages English ; French ; Amharic ; Bosnian ; Chinese ; Croatian ; Farsi ; French Creole ; Kikuyu ; Lingala ; Somali ; Swahili ; Vietnamese
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Facebook Facebook:
YouTube YouTube:
Legal Status (50) Non Profit ; (51) Registered Charity
Established 1950
Funding City / Town ; Provincial - Ministry of Citizenship and Immigration * Ministry of Culture ; Federal - Citizenship and Immigration Canada * Canadian Heritage ; Grants - Filles de la sagesse * Sisters of Charity ; Donations - Charitable Registration Number: 129546560 RR0001
Elections The Board of Directors is elected.
Print Material Brochures * Cultural Profiles booklets
Date Updated 11 Dec 2018
Service Categories Adult Mentoring Programs ~ Immigrants/Refugees ; Career Exploration ~ Immigrants/Refugees ; Certificates/Forms Assistance ; Citizenship Application Assistance ; Citizenship Test Preparation ; Comprehensive Information and Referral ; Conversation Partners ; Cultural Transition Counselling ; Ethnocultural Multipurpose Centres ; General Counselling Services ; Immigrant Mutual Assistance Associations ; Immigrant/Newcomer Accompaniment Programs ; Immigrant/Refugee Shelters ; Interpretation/Translation ; Newcomer Settlement Services ; Permanent Resident Cards ; Specialized Information and Referral ~ Immigration Issues ; Tax Preparation Assistance

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC