coronavirus  Coronavirus (COVID-19) Resources and Information

Many services listed in the Hasting Prince Edward Community Services Directory have reduced hours or are currently closed to the public. We advise that you call ahead to confirm services are open and available before attending in person.

Community Resources

Please refer to the following listings for further information:
COVID-19 Resources

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Contact Information
Office Phone 613-232-9634
Fax 613-232-3660
Primary Contact Arber Zaplluzha, Manager, Settlement Department; Phone: 613-232-9634 ext 337
Primary Executive Carl Nicholson, Executive Director; Phone: 613-232-9634 ext 335
Alternate Executive Eugene Williams, Director of Operations; Phone: 613-232-9634 ext 347
Address & Map
219 Argyle Ave, 5th Flr
Ottawa, ON K2P 2H4
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) COVID-19 (27 Mar 2020): Due to COVID19, all in-person services have been discontinued and office is closed to clients until further notice. Services can be accessed remotely by calling 613-232-9634. Volunteer program activities are suspended. See website for latest updates. 
Community-based services for immigrants, refugees, and newcomers 
Settlement Program (formerly Immigrant Settlement and Adaptation Program): orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community * may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services 
Reception House, Maison Sophia House: 90-bed facility that provides temporary accommodation, food and clothing * orientation workshops facilitated with language translation and interpretation * house search support * multicultural children's program * basic English classes * referrals to government services and community organizations 
Community Connections Program (formerly HOST Program): group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks * trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development 
Pastoral and Sponsorship Programs: works to ensure that the newcomer can find pastoral services in the faith group of their choice * promotes the involvement of faith groups in the Private Sponsorship program 
Bruyère Centre for Immigrants: one-stop access to the services of several agencies, groups and organizations that operate out of the Centre. 
Tax Clinics: offered in spring * income tax services during non-working hours by qualified individuals 
Cultural Profiles: a series of booklets, each one introduces a particular country and its people, including details on family life, religion and history * profiles developed in consultation with the respective community groups
Hours Mon-Fri 9 am-12 noon, 1 pm-5 pm * evening appointments available
Areas Served Ottawa (City of) - and area
Eligibility Immigrants, newcomers and refugees
Application Call or drop in 
Link to the updated Google document with all locations and hours, click here
Languages English ; French ; Amharic ; Bosnian ; Chinese ; Croatian ; Farsi ; French Creole ; Kikuyu ; Lingala ; Somali ; Swahili ; Vietnamese
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Facebook Facebook:
YouTube YouTube:
Legal Status (50) Non Profit ; (51) Registered Charity
Established 1950
Funding City / Town ; Provincial - Ministry of Citizenship and Immigration * Ministry of Culture ; Federal - Citizenship and Immigration Canada * Canadian Heritage ; Grants - Filles de la sagesse * Sisters of Charity ; Donations - Charitable Registration Number: 129546560 RR0001
Elections The Board of Directors is elected.
Print Material Brochures * Cultural Profiles booklets
Date Updated 11 Dec 2018
Service Categories Adult Mentoring Programs ~ Immigrants/Refugees ; Career Exploration ~ Immigrants/Refugees ; Certificates/Forms Assistance ; Citizenship Application Assistance ; Citizenship Test Preparation ; Comprehensive Information and Referral ; Conversation Partners ; Cultural Transition Counselling ; Ethnocultural Multipurpose Centres ; General Counselling Services ; Immigrant Mutual Assistance Associations ; Immigrant/Newcomer Accompaniment Programs ; Immigrant/Refugee Shelters ; Interpretation/Translation ; Newcomer Settlement Services ; Permanent Resident Cards ; Specialized Information and Referral ~ Immigration Issues ; Tax Preparation Assistance

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC