Financial Consumer Agency of Canada

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Contact Information
Office Phone Toll free, English 1-866-461-3222 * French 1-866-461-2232
TTY Phone 613-960-4600 (calls from the Ottawa area or from outside Canada)
Fax 1-866-814-2224
E-Mail info@acfc-fcac.gc.ca
Website www.canada.ca/en/financial-consumer-agency
Primary Executive Lucie Tedesco, Commissioner
Alternate Executive Brigitte Goulard, Deputy Commissioner
Address & Map
Entreprise Building
427 Laurier Ave W, 6th Flr
Ottawa, ON K1R 1B9
 
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Physical Access Fully Accessible
Description & Services
Description (Service) Responsible for ensuring that federally regulated financial institutions comply with federal consumer protection laws and regulations. Monitors financial institutions' compliance with voluntary codes of conduct and their own public commitments. * Informs consumers about their rights and responsibilities when dealing with financial institutions. * Provides information and tools to help consumers understand and shop for a variety of financial products and services
Hours Mon-Fri 8:30 am-5 pm
Areas Served Canada
Eligibility No restrictions
Application Contact the agency by telephone, e-mail or mail
Languages English ; French
Fees None
Other Details
Legal Status (40) Federal Government
Established 2001
Date Updated 19 Oct 2017
Subjects
Service Categories Government Consumer Protection Agencies

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