|
| Office Phone |
Toll free, English 1-866-461-3222 * French 1-866-461-2232 |
| TTY Phone |
613-960-4600 (calls from the Ottawa area or from outside Canada) |
| Fax |
1-866-814-2224 |
| E-Mail |
info@acfc-fcac.gc.ca |
| Website |
www.canada.ca/en/financial-consumer-agency |
| Primary Executive |
Lucie Tedesco, Commissioner |
| Alternate Executive |
Brigitte Goulard, Deputy Commissioner |
| Address & Map |
|
| Physical Access |
Fully Accessible |
|
| Description (Service) |
Responsible for ensuring that federally regulated financial institutions comply with federal consumer protection laws and regulations. Monitors financial institutions' compliance with voluntary codes of conduct and their own public commitments. * Informs consumers about their rights and responsibilities when dealing with financial institutions. * Provides information and tools to help consumers understand and shop for a variety of financial products and services |
| Hours |
Mon-Fri 8:30 am-5 pm |
| Areas Served |
Canada |
| Eligibility |
No restrictions |
| Application |
Contact the agency by telephone, e-mail or mail |
| Languages |
English ; French |
| Fees |
None |
|
| Legal Status |
(40) Federal Government |
| Established |
2001 |
| Date Updated |
19 Oct 2017 |
|
| Service Categories |
Government Consumer Protection Agencies |
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