Canada. Office of the Federal Ombudsman for Victims of Crime

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Contact Information
Office Phone Toll-free 1-866-481-8429
TTY Phone Toll free 1-877-644-8385
Primary Executive Heidi Illingworth, Federal Ombudsman for Victims of Crime
Address & Map
Mailing Address PO Box 55037 
240 Sparks St 
Ottawa, ON K1P 1A1
Physical Access Not Applicable
Description & Services
Description (Service) * Facilitates access of victims to existing federal programs and services by providing them with information and referrals 
* Addresses complaints of victims about compliance with the provisions of the Corrections and Conditional Release Act that apply to victims of offenders under federal supervision and providing an independent resource for those victims 
* Enhances awareness among criminal justice personnel and policy makers of the needs and concerns of victims and the applicable laws that benefit victims of crime, including to promote the principles set out in the Canadian Statement of Basic Principles of Justice for Victims of Crime 
* Identifies emerging issues and exploring systemic issues that impact negatively on victims of crime 
If you are a victim of crime, this organization can: 
* Answer your questions about your rights as a victim 
* Give you information about the services and programs available to you through the federal government 
* Receive and review your complaints about other federal government departments, agencies or policies 
* Refer you to programs and services in your city or province that may be able to help you 
* Make recommendations to the federal government on how to change its policies or laws to better suit the needs and concerns of victims, and to report on those recommendations publicly
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Canada
Eligibility No restrictions 
Individuals are considered a victim of crime if: 
* They have been harmed or suffered physical or emotional damage as a result of someone committing a criminal offense. 
* They are a spouse, conjugal partner, relative of, dependent of or are responsible for a victim who has died or is not able to act for himself or herself (e.g., the victim is ill or is a child).
Application Call, e-mail or visit website for more information
Languages English ; French
Fees None
Other Details
Social Media Twitter Twitter:
Legal Status (40) Federal Government
Established March 2007
Funding Federal
Print Material Giving Victims a Voice (description of the OFOVC and how it can help victims) 
Every Image, Every Child (Special Report on Internet Facilitated Child Sexual Abuse in Canada) 
Towards a Greater Respect for Victims in the Corrections and Conditional Release Act 
Shifting the Conversation: A look at refocusing Canada's justice system to better meet the needs of victims of crime 
Moving the Conversation Forward: A forum for victims, victim advocates and victim-serving agencies 
Annual Report(s)
Date Updated 04 Mar 2019
Service Categories Government Complaints/Government Ombudsman Offices ~ Crime Victims ; Individual Advocacy ~ Crime Victims ; Parole Related Crime Victim Services ; Specialized Information and Referral ~ Crime Victims ; Victim's Rights Groups

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