coronavirus  Coronavirus (COVID-19) Resources and Information

Many services listed in the Hasting Prince Edward Community Services Directory have reduced hours or are currently closed to the public. We advise that you call ahead to confirm services are open and available before attending in person.

Community Resources

Please refer to the following listings for further information:
COVID-19 Resources

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Please notify us of any temporary changes to your regular services as a result of the COVID-19 pandemic by emailing VIQ direct at with updates to your listings and/or emerging services. Please include your complete agency name and a contact person for follow up.

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Contact Information
Public Comments One case of measles has been confirmed in Ottawa (4 April 2019). View the press release for details.
Office Phone 613-580-6744
Toll Free Phone 1-866-426-8885
After Hours Phone 3-1-1 ; 613-580-2400
TTY Phone 613-580-9656
Fax 613-580-9641
Primary Contact Bahy Njaim Meyer, Supervisor, Public Health Information Centre; Phone: 613-580-6744 ext 23771
Volunteer Coordinator Lola Dubé-Quibell, Coordinator of Volunteers; Phone: 613-580-2424 ext 23724
Primary Executive Vera Etches, Medical Officer of Health; Phone: 613-580-6744 ext 23681
Address & Map
Mary Pitts Building
100 Constellation Dr, 7th Flr W
Ottawa, ON K2G 6J8
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) COVID19 (28 May 2020): Call centre open daily (until 8 pm most evenings) for questions regarding COVID19, though this may change according to community needs. Calls will be processed based on need. Residents are notified if they have been in contact with someone who has tested positive for COVID19, they will then be called daily to discuss symptoms and ways to isolate and reduce spread.

Health agency that addresses public health issues and promotes healthy living

* population health assessment
* health protection
* disease prevention and control
* health promotion

Ottawa Public Health Information Centre (OPHIC): Confidential information and health counselling line available to the public * public health nurses and public health inspectors available to answer questions about health concerns, Ottawa Public Health services and community resources
Hours COVID19: Mon-Fri 8:30 am-4:30 pm
Areas Served Ottawa
Eligibility Population at large as well as in specific vulnerable sub-populations such as newcomers, the homeless, young single parents, low-income families and seniors
Application Call to apply * live chat option available on the website
Languages English ; French ; Arabic - printed resources ; Chinese - printed resources ; Chinese (Cantonese) ; Chinese (Mandarin) ; Dutch ; Farsi ; German ; Hindi ; Italian ; Portuguese ; Punjabi ; Russian ; Somali - printed resources ; Spanish - printed resources ; Tamil ; Ukrainian ; Urdu ; Vietnamese - printed resources ; Interpretive Services - in 170 languages. Available upon request
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Facebook Facebook:
Twitter Twitter:
Legal Status (10) Local Government
Established New City of Ottawa: 2000
Funding City / Town - City of Ottawa ; Provincial - Ministry of Health * Ministry of Long Term Care * Ministry of Children, Community and Social Services
Elections Board of Health is elected
Print Material Brochures * pamphlets * information kits * multiple printed resources are available on various health topics
Date Updated 24 Dec 2019
Service Categories County Government Departments/Offices ~ Public Health Issues ; Extreme Heat Cooling Programs ; Immunizations ; Medical Information Services ~ Public Health Issues

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC