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Carlington Community Health Centre

Site: Ottawa

Service: Assertive Community Treatment Team

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Contact Information
Office Phone 613-722-9731
After Hours Phone Specific to clients and family members involved in the service
TTY Phone 613-761-7633
Crisis Phone Specific to clients and family members involved in the service
Fax 613-722-8244
Primary Contact Jill McDougall, Program Manager; Phone: 613-722-9731 ext 281; Email:
Primary Executive Cameron MacLeod, Executive Director
Address & Map
Carlington ACT
900 Merivale Rd
Ottawa, ON K1Z 5Z8
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Mental health treatment, rehabilitation and support services for identified clients with severe and persistent mental illness 
* crisis intervention (clients of ACT only) 
* education, support and consultation to clients' families 
* medication prescription, administration, monitoring 
* social, interpersonal relationship, and leisure-time skill training 
* substance abuse counselling 
* support with activities of daily living 
* symptom assessment, management, individual supportive therapy 
* work related services
Hours Mon-Fri 8:30 am-4:30 pm, Sat-Sun 10 am-6 pm * after-hours and crisis intervention for clients within the program Mon-Sun 24 hours
Areas Served Ottawa (City of)
Eligibility Ages: 16 year(s) and up 
Persons 16 years old and over with persistent or chronic mental illness 
Persons with a high service use as defined by being in an institution on the basis of a mental illness for more than 90 days continuous, 50 days in the past year or 150 days over the past 3 years. Additional consideration is given to clients who exhibit difficulty with homelessness and incarceration 
Persons with a significant functional impairment demonstrated by: the inability to maintain activities of daily living, the inability to maintain personal safety, and the inability to participate in existing services 
Complexity of presenting problems given priority, such as coexisting substance abuse of more than 6 months, co-morbidity of psychiatric diagnosis, or criminal justice involvement
Application Referral to the Carlington Assertive Community Treatment Team are done through the ACTT Central Intake Office at 613-722-6521 ext 7325
Languages English ; French - limited
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Facebook Facebook:
Twitter Twitter:
Legal Status (50) Non Profit
Established June 1999
Funding Provincial - Ministry of Health * Ministry of Long-Term Care ; Donations - Charitable Registration Number: 106874670 RR0001
Elections The Board of Directors is elected
Print Material Newsletter * pamphlets
Date Updated 07 Jan 2020
Service Categories Assertive Community Treatment ~ Chronic/Severe Mental Illness

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