Ottawa. City Operations

Site: Ottawa - Constellation Dr - 8th Flr E

Service: Community and Social Services - Housing Services

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Contact Information
Office Phone Non-Emergency Housing: 3-1-1, choose language and select option 4 for social services ; 613-580-2400 (outside the City of Ottawa)
Toll Free Phone 1-866-261-9799
After Hours Phone Emergency Shelter Services: 3-1-1, press 1 for English, and then option 7 
Fleeing abuse: 3-1-1, press 1 for English, and then option 7
TTY Phone 613-580-2401
Primary Contact Shelley VanBuskirk, Manager, Housing Services; Phone: 613-580-2424 ext 16366; Fax: 613-580-2648; Email:
Alternate Contact Lisa Goodfellow, Program Manager, Social Housing; Phone: 613-580-2424 ext 43240; Email:
Address & Map
Mary Pitt Centre
100 Constellation Dr, 8th Flr E
Ottawa, ON K2G 6J8
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Delivers and funds programs and human services to Ottawa residents in need of emergency shelter, subsidized housing, Ontario Renovates program, residential service homes (domiciliary hostels), homelessness programs. Oversees social housing services. 
Provides emergency shelter in a supportive environment to homeless families and assistance in obtaining appropriate long-term affordable housing. Can offer referrals to appropriate emergency shelters for single, homeless individuals.
Hours Administration Mon-Fri 8:45 am-4 pm * Shelter Emergency Service Mon-Sun 24 hours
Areas Served Ottawa
Eligibility Homeless families
Application Contact by phone to request an application for social assistance and referral to a shelter (3-1-1). During regular business hours, ongoing Ontario Works clients may contact their Case Coordinator directly for a referral. 
To get on the waiting list for the Social Housing Registry, call 613-526-2088.
Languages English ; French
Fees None
Other Details
Legal Status (20) Regional Government
Established New City of Ottawa: 2000 * Program: 1999
Funding City / Town - City of Ottawa
Elections City council is elected.
Date Updated 08 Apr 2019
Service Categories City Government Departments/Offices ~ Housing Issues ; Homeless Shelter ~ Families ; Housing Search Assistance ; Shelter Information Services

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

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