coronavirus  Coronavirus (COVID-19) Resources and Information

Many services listed in the Hasting Prince Edward Community Services Directory have reduced hours or are currently closed to the public. We advise that you call ahead to confirm services are open and available before attending in person.

Community Resources

Please refer to the following listings for further information:
COVID-19 Resources

Help Us Keep Your Information Current

Please notify us of any temporary changes to your regular services as a result of the COVID-19 pandemic by emailing VIQ direct at with updates to your listings and/or emerging services. Please include your complete agency name and a contact person for follow up.

Add Record Add Record | Suggest Update | Print Version (New Window)
Contact Information
Office Phone 613-789-3930
Fax 613-789-3443
Primary Contact Carmen Oprea, Manager, Finances and Administration; Phone: 613-789-3930 ext 312; Email:
Primary Executive Matthew Beutel, Executive Director; Phone: 613-789-3930 ext 303; Email:
Address & Map
40 Cobourg St, North side door
Ottawa, ON K1N 8Z6
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) This Centre provides information and referral services * crisis intervention * counselling services (individual and family) * support group for abused women * home support services * Community Development Program * youth program * multicultural program * a school based program. 
Programs and services include: 
* Contact Ottawa: A voice mail box service for those who are unable to maintain a home phone line 
* Parent-Child Playgroup: For children 6 years old and under and their parents or caregivers 
* Multicultural Program: Facilitates the integration of people of various ethnic backgrounds who are new to Canada through services and activities such as counselling, drop-ins, exercise groups and collective kitchens 
* Community Garden 
* Lowertown Good Food Market 
* Lowertown Good Food Box 
* Action Housing: The agency assists, supports and advocates for disadvantaged individuals and families to find safe, adequate and affordable housing. Issues such as housing emergencies, evictions, discrimination, maintenance and repairs, and illegal rents can be addressed by a housing caseworker 
* Catholic Family Services: counselling for individuals, families, couples and groups in areas such as personal difficulties, parent-child relations, violence and incest 
* Income Tax Clinics: Free income tax clinics for Lowertown residents that are low income 
* Women Alive : Aerobic classes (Tuesday 1-2 pm) and free swim available for women only (Thursday 1-2 pm) 
* Youth Programs: Homework Club (6-17 year old groups (Tuesday 2:30-3:30 pm) ) * Club 310 (a recreational based program) for youth aged 6-11 * Youth Centre drop-in offered to 12-17 year olds, where various activities are offered 
* Youth counselling program: Support and counselling are offered to children and youth individually or in groups 
* Lowertown, Our Home Project: A partnership between residents and various community partners who actively engage community members in identifying common concerns, community solutions and preventative measures to build a safe and healthy community 
* Christmas program
Hours Mon-Wed, Fri 8:30 am-4:30 pm, Thu 8:30 am-8 pm, Sep-May * Mon-Wed, Fri 8:30 am-4 pm, Thu 8:30 am-7:30 pm Jun-Aug
Areas Served Ottawa (City of) - Lowertown area
Boundaries North-South: Ottawa River to Rideau St * East-West: Rideau River to Sussex Dr
Eligibility Residents of Lowertown
Application To find which Community Health and Resource Centre serves a specific area, click here.

Link to the updated Google document with all locations and hours, click here
Languages English ; French ; Interpretive Services - on request
Fees Service - Fees for long-term counselling service, geared-to-income ; None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Twitter Twitter:
Legal Status (50) Non Profit ; (51) Registered Charity
Established 1985
Funding City / Town - City of Ottawa ; Donations - Charitable Registration Number: 896719796 RR0001
Elections The Board of Directors is elected.
Print Material Pamphlets
Date Updated 19 Sep 2018
Service Categories Abuse/Violence Related Support Groups ~ Abused Women ; Adult Child Sexual Abuse Survivor Counselling ; Arts and Crafts Instruction ; Children's Play Groups ; Christmas Programs ; Community Voicemail ; Drop In Centres for People at Risk ~ Youth ; Early Intervention for Children with Disabilities/Delays ~ High Risk Infants/Children ; Family Counselling ; Family Life Education ; Family Literacy Programs ; Food Preparation Facilities ; General Counselling Services ; Good Food Boxes ; Home Maintenance and Minor Repair Services ; Home Management Instruction ; Homework Help Programs ; Housing Search Assistance ; In Person Crisis Intervention ; Neighbourhood Improvement Groups ; Neighbourhood Multipurpose Centres ; Nutrition Education ; Parent/Child Activity Groups ; Personal Financial Counselling ; Physical Fitness ~ Women ; Planning/Coordinating/Advisory Groups ~ Safety Issues ; Public Health Nursing ; Public Internet Access Sites ; Smoking/Vaping Cessation ; Spouse/Intimate Partner Abuse Counselling ; Tax Preparation Assistance ; Wellness Programs ; Women's Support Groups ~ Domestic Violence Issues

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC