People, Words & Change

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Contact Information
Office Phone 613-234-2494
Fax 613-241-4170
Primary Contact Dee Sullivan, Executive Director; Email:
Alternate Contact Julie Oliveira, Education Counsellor
Primary Executive Dee Sullivan, Executive Director
Address & Map
Heartwood House
404 McArthur Ave
Ottawa, ON K1K 1G8
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Literacy and Basic Skills 
Literacy, numeracy and essential skills services to assist in transitioning to employment, apprenticeship, secondary-school credit, post-secondary education or independence * support in clarifying upgrading goals and developing a training plan to achieve them 
Also academic upgrading that helps individuals develop the necessary skills for entry into post-secondary education, apprenticeship training or employment 
Provides free one-on-one tutoring to adults who want to improve their reading and writing, everyday math, or basic computer skills. This program helps adult learners meet their individual goals such as working toward employment, educational upgrading, and mastering practical life skills. 
Volunteer tutors meet with their learners once a week for two hours at a mutually convenient time and place such as a branch of the Ottawa Public Library. Volunteer tutors are required to attend an orientation session and participate in training workshops several times a year. Learning materials and ongoing tutoring support provided.
Hours Mon-Thu 9 am-5:30 pm
Areas Served Ottawa (City of)
Eligibility Ages: 19 year(s) and up 
Primarily serves adult learners wanting to improve their literacy and numeracy skills to achieve goals of further education and training, employment or increased independence * must have facility in English and literacy skills below Grade 12 of the Ontario Curriculum
Application Call to arrange interview
Languages English
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Facebook Facebook:
Legal Status (50) Non Profit ; (51) Registered Charity
Established 1978
Funding Provincial - Ministry of Training, Colleges and Universities ; Federal ; Donations - Charitable Registration Number: 131583783 RR0001
Elections The Board of Directors is elected.
Print Material Books
Date Updated 16 Oct 2018
Service Categories Adult Basic Education ; Adult Literacy Programs ; Career Counselling ; Life Skills Education

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

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