coronavirus  Coronavirus (COVID-19) Resources and Information

Many services listed in the Hasting Prince Edward Community Services Directory have reduced hours or are currently closed to the public. We advise that you call ahead to confirm services are open and available before attending in person.

Community Resources

Please refer to the following listings for further information:
COVID-19 Resources

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Contact Information
Office Phone 613-233-8478
Fax 613-233-9881
Primary Contact Anne Wilson, Intake Worker; Phone: 613-233-8478
Primary Executive Franca DiDiomete, Executive Director
Alternate Executive Isabelle Massip, President, Board of Directors
Address & Map
310 Olmstead St
Ottawa, ON K1L 7K3
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) COVID-19 (13 May 2020): This agency's services are affected by the COVID-19 * offering phone counselling to current clients * walk-in clinic is still running, however sessions will be via phone * all group services have been cancelled * in the process of determining if there is a way they can offer support to those who are not clients, but needs to sort out consent forms, limits to confidentiality, etc. Fees waived temporarily for New Directions Program.

Counselling and support services for individuals, couples and families

* Regional lead agency for Support Services Network for Male Survivors in Ontario (Eastern Region)

* Individual and group counselling for male survivors of sexual abuse (English and French)

* Counselling Program: Individual, couple, family and group counselling * counselling services for depression, anxiety and other mental health issues, counselling services for newcomers, victims of torture, sexual abuse survivors, adults from dysfunctional families * therapeutic, educational and problem solving groups * workshops and presentations * individual and systems level advocacy (English and French)

* Counselling and Play Therapy for children 5-12 years of age (English and French)

* Family Violence Programs: Program for Francophone women victims of partner abuse, individual counselling, support and groups, including groups for women 50 and over

* Child Witness Program: An early intervention program for francophone children who have witnessed partner abuse and for their mothers. Individual and group counselling offered.

* Program for Francophone women who have experienced sexual abuse as adults or as children. Individual and group counselling offered

* Transitional Support Program for women and children leaving an abusive relationship (English and French). Support, referrals and accompaniment provided.

* New Directions Program: An educational program for persons who have been abusive to their partners, with a partner outreach component (English and French). Services provided in groups.

* Child and Youth Witness Support Program: Support to children and their families through the criminal justice process, court preparation for children and youth (English and French)

* Caring Dads Parenting Program for men (in partnership with CAS)
* Walk-in Mental Health Clinic

Services are offered at the main agency and at Orleans-Cumberland Community Resource Centre
Hours Administration Mon-Fri 9 am-5 pm * Summer hours Mon-Fri 9 am-4:30 pm * Program hours days and evenings until 8 pm
Areas Served Ottawa
Eligibility Ages: 4 year(s) and up 
Individuals 4 years and older
Application Call, e-mail or visit website for more information
Languages English ; French - Designated Agency under the French Language Services Act ; Interpretive Services - We arrange for and cover the cost of language interpretation
Fees Service - Some fees may apply, although on a sliding fee scale
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable Routes 12, 14, 19
Other Details
Legal Status (50) Non Profit
Established 1940
Funding City / Town ; Provincial - Ministry of the Attorney General * Ministry of Children, Community and Social Services * Ministry of Health and Long-Term Care * Local Health Integration Network ; Donations - Charitable Registration Number: 118841105 RR0001 ; United Way
Elections The Board of Directors is elected.
Print Material Pamphlets
Date Updated 20 Nov 2019
Service Categories Anger Management ~ Spouse/Intimate Partner Abusers ; Art Therapy ~ Children ; Child Guidance ; Family Counselling ; Family Counselling Agencies ; General Counselling Services ; Individual Advocacy ; Relationship Workshops ; Self Esteem Workshops ; Sexual Assault Counselling ~ Men ; Spouse/Intimate Partner Abuse Counselling ~ Abused Women ; Subject Specific Public Awareness/Education ~ Mental Health Issues

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC