Youth Services Bureau of Ottawa

Site: Ottawa - 147 Besserer St

Service: Downtown Services and Drop-In

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Contact Information
Office Phone 613-241-7788
Crisis Phone 24 hours 613-260-2360 ; toll free 24 hours 1-877-377-7775
Fax 613-241-7789
Primary Contact Larissa Silver, Director, Community Services; Email:
Alternate Contact Michael Wade, Assistant Director, Community and Housing Services; Email:
Primary Executive Joanne Lowe, Executive Director; Phone: 613-729-1000
Address & Map
147 Besserer St
Ottawa, ON K1N 6A7
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Support services and drop-in for youth * crisis and individual short-term supportive counselling * issues addressed: poverty * abuse * health care * employment * school * substance abuse * sexual orientation * loss 
Lunch served daily * laundry facilities, showers, housing, and trusteeship services * access to computers with internet access and telephones * health clinic with a multidisciplinary health team * outreach and needle exchange programs
Hours Drop-In Mon-Fri 12 noon-6 pm * Sat, Sun 1 pm-6 pm * Mon-Fri programming 6 pm-8 pm
Areas Served Ottawa (City of)
Eligibility Ages: 12 year(s) - 20 year(s) 
Youth between 12-20 years of age who have complex needs and are homeless or unstably housed.
Application Drop-in * registration process, age verification required
Languages English ; French ; French - Designated Agency under the French Language Services Act
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Facebook Facebook:
Twitter Twitter:
YouTube YouTube:
Legal Status (50) Non Profit
Established 1960
Funding City / Town ; Donations - Charitable Registration Number: 108228545 RR0001
Elections The Board of Directors is elected.
Print Material Pamphlets
Date Updated 27 Feb 2019
Service Categories AIDS/HIV Prevention Counselling ~ Homeless Youth ; AIDS/HIV/STD Prevention Supplies ; Anger Management ~ Homeless Youth ; Case/Care Management ~ Adolescents ~ At Risk for Homelessness ; Case/Care Management ~ Homeless Youth ; Community Meals ~ Youth ; General Medical Care ~ Homeless Youth ; Homeless Drop In Centres ~ Youth ; In Person Crisis Intervention ~ Homeless Youth ; Laundry Facilities ~ Homeless Youth ; Needle Exchange/Distribution Programs ; Personal Finances Administration ~ Homeless Youth ; Public Internet Access Sites ; Public Showers/Baths ~ Homeless Youth ; Runaway/Homeless Youth Counselling ; Street Outreach Programs ~ Homeless Youth ; Telephone Facilities ~ Homeless Youth

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC