coronavirus  Coronavirus (COVID-19) Resources and Information

Many services listed in the Hasting Prince Edward Community Services Directory have reduced hours or are currently closed to the public. We advise that you call ahead to confirm services are open and available before attending in person.

Community Resources

Please refer to the following listings for further information:
COVID-19 Resources

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Youth Services Bureau of Ottawa

Site: Ottawa - 147 Besserer St

Service: Downtown Services and Drop-In

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Contact Information
Office Phone 613-241-7788
Crisis Phone 24 hours 613-260-2360 ; toll free 24 hours 1-877-377-7775
Fax 613-241-7789
Primary Contact Larissa Silver, Director, Community Services; Email:
Alternate Contact Michael Wade, Assistant Director, Community and Housing Services; Email:
Primary Executive Joanne Lowe, Executive Director; Phone: 613-729-1000
Address & Map
147 Besserer St
Ottawa, ON K1N 6A7
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) COVID-19 (26 Mar 2020): Due to COVID19, this drop-in is closed until further notice. Services that can be offered via phone or virtually remain available.  
Support services and drop-in for youth * crisis and individual short-term supportive counselling * issues addressed: poverty * abuse * health care * employment * school * substance abuse * sexual orientation * loss 
Lunch served daily * laundry facilities, showers, housing, and trusteeship services * access to computers with internet access and telephones * health clinic with a multidisciplinary health team * outreach and needle exchange programs
Hours Drop-In Mon-Fri 12 noon-6 pm * Sat, Sun 1 pm-6 pm * Mon-Fri programming 6 pm-8 pm
Areas Served Ottawa (City of)
Eligibility Ages: 12 year(s) - 20 year(s) 
Youth between 12-20 years of age who have complex needs and are homeless or unstably housed.
Application Drop-in * registration process, age verification required
Languages English ; French ; French - Designated Agency under the French Language Services Act
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Facebook Facebook:
Twitter Twitter:
YouTube YouTube:
Legal Status (50) Non Profit
Established 1960
Funding City / Town ; Donations - Charitable Registration Number: 108228545 RR0001
Elections The Board of Directors is elected.
Print Material Pamphlets
Date Updated 27 Feb 2019
Service Categories AIDS/HIV Prevention Counselling ~ Homeless Youth ; AIDS/HIV/STD Prevention Supplies ; Anger Management ~ Homeless Youth ; Case/Care Management ~ Adolescents ~ At Risk for Homelessness ; Case/Care Management ~ Homeless Youth ; Community Meals ~ Youth ; General Medical Care ~ Homeless Youth ; Homeless Drop In Centres ~ Youth ; In Person Crisis Intervention ~ Homeless Youth ; Laundry Facilities ~ Homeless Youth ; Needle Exchange/Distribution Programs ; Personal Finances Administration ~ Homeless Youth ; Public Internet Access Sites ; Public Showers/Baths ~ Homeless Youth ; Runaway/Homeless Youth Counselling ; Street Outreach Programs ~ Homeless Youth ; Telephone Facilities ~ Homeless Youth

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC