coronavirus  Coronavirus (COVID-19) Resources and Information

Many services listed in the Hasting Prince Edward Community Services Directory have reduced hours or are currently closed to the public. We advise that you call ahead to confirm services are open and available before attending in person.

Community Resources

Please refer to the following listings for further information:
COVID-19 Resources

Help Us Keep Your Information Current

Please notify us of any temporary changes to your regular services as a result of the COVID-19 pandemic by emailing VIQ direct at with updates to your listings and/or emerging services. Please include your complete agency name and a contact person for follow up.

Ottawa. Public Works & Environmental Services Department

Service: Solid Waste Services

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Contact Information
Office Phone 24 hours 3-1-1 ; 613-580-2424
Toll Free Phone 1-866-261-9799
TTY Phone 613-580-2401
Fax 613-580-2789
Primary Executive Marilyn Journeaux, Director, Solid Waste Services; Phone: 613-580-2424 ext 21528; Email:
Address & Map
Ottawa City Hall
110 Laurier Ave W
Ottawa, ON K1P 1J1
View Google Map
Mailing Address 4475 Trail Rd 
Richmond, ON K0A 2Z0
Physical Access Fully Accessible
Description & Services
Description (Service) City-operated recycling program * weekly recyclable material pick-ups * bi-weekly garbage pick up service * new calendars available on website 
Take it Back! /Waste Explorer: A convenient way for residents to dispose of certain household or special waste products by giving them away to participating local businesses * items such as: used motor oil * batteries * expired medication * tires * computers * garden supplies. Online word search tool allows residents to enter an item and it will inform the resident on the proper disposal method. 
Hazardous Waste * several one-day Household Hazardous Waste Depots for City of Ottawa residents only 
Green Bin * organic materials are collected weekly
Hours Client Service centres 8:30 am-4:30 pm
Areas Served Ottawa (City of)
Eligibility No restrictions
Application Call to apply
Languages English ; French
Fees None
Other Details
Legal Status (10) Local Government
Established New City of Ottawa: 2000
Funding City / Town
Elections City Council is elected.
Date Updated 05 Dec 2019
Service Categories Recycling ; Refuse Collection ; Refuse Disposal Services

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC