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Contact Information
Office Phone Administration 613-729-1000 * Mental Health Services 613-562-3004 * Downtown Drop-in 613-241-7788 * Employment services 613-236-8244 * Youth justice services 613-738-7776 * Emergency shelter - young women 24 hours 613-789-8220 * Emergency shelter - young men 24 hours 613-907-8975
Crisis Phone 24 hours (0 to 18 years and parents/guardians) 613-260-2360 * outside Ottawa, toll-free 1-877-377-7775
Fax 613-729-1918
Primary Contact Jane Fjeld, Associate Executive Director; Email:
Alternate Contact Suzanne Fraser, Communications Manager; Phone: 613-277-7103; Email:
Primary Executive Joanne Lowe, Executive Director; Email:
Alternate Executive Jane Fjeld, Associate Executive Director; Email:
Address & Map
2675 Queensview Dr
Ottawa, ON K2B 8K2
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Dedicated to identifying and meeting the needs of high-risk, high-need young people and their families who are experiencing significant difficulties related to mental health issues * family conflict * physical, sexual and emotional abuse * poverty * employment difficulties * homelessness * substance use and abuse * gender and cross-cultural issues 
Services provided across the region include: mental health services * crisis line for children, youth and families * community services * shelter and housing * employment services * youth justice 
Community-based services offer: counselling services * crisis intervention * drop-in and health clinic for street-involved youth * individual and family intervention 
Other programs include: Youth Mental Health Walk-in Clinic * 24/7 Crisis Line * Youth and Family Counselling Service * Youth Engagement Program * Downtown Services and Drop-in * Youth Health Clinic * Hepatitis C prevention and education * Ethno Cultural Community Program * Evelyn Horne Emergency Shelter and Transitional Housing for young women * Young Men's Emergency Shelter and Transitional Housing * Non-Profit Housing for Youth * Livius Sherwood Observation and Detention Unit * William E. Hay Centre * Youth Mental Health Court Worker * Anger Management * Community Reintegration * Youth Employment Services
Hours Head Office Mon-Fri 8:30 am-4:30 pm * Downtown Drop-in Mon-Fri 12 noon-6 pm, Sat-Sun 1 pm-6 pm * Services and programs vary, please call for details
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility Ages: 12 year(s) and up 
Young adults 12 years and older * age varies according to program, see separate records for information
Application Self-referrals are accepted. * Youth and Family Counselling: call Intake worker * Wraparound Ottawa and "Centre éducatif"/Day Treatment by referral through the coordinated Access Committee * Other school-based programs : referral by school authorities and police * Youth Justice services by referral only
Languages English ; French ; French - Designated Agency under the French Language Services Act
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Facebook Facebook:
Instagram Instagram:
Twitter Twitter:
YouTube YouTube:
Legal Status (50) Non Profit ; (51) Registered Charity
Established 1960
Funding City / Town ; Provincial - Ministry of Children and Youth Services * Ministry of Health and Long-Term Care * Ministry of Advanced Education and Skills Development ; Federal ; Donations - Charitable Registration Number: 108228545 RR0001 ; United Way
Elections The Board of Directors is elected.
Print Material Pamphlets * brochures * services booklets
Date Updated 15 Feb 2019
Service Categories Anger Management ~ Youth ; Family Support Centres/Outreach ; Specialized Information and Referral ~ Adolescents ~ Mental Health Issues ; Specialized Information and Referral ~ Children and Youth with Emotional Disturbance ; Specialized Information and Referral ~ Young Adults ~ Mental Health Issues ; Specialized Information and Referral ~ Youth Issues

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC