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Ottawa. City Operations

Site: Ottawa - Find Location

Service: Ontario Works - Employment and Social Services

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Contact Information
Office Phone 3-1-1 * select 1 for English or 2 for French * then option 4 for Social Services
Toll Free Phone 1-866-261-9799
TTY Phone 613-580-2401
Primary Contact Shanna Burns, Program Administrative Clerk; Phone: 613-580-2424 ext 20801; Email:
Alternate Contact Nancy O'Brien, Senior Administrative Clerk; Phone: 613-580-2424 ext 43115; Email: nancy.o'
Primary Executive Micheline McTiernan, Director
Alternate Executive Sonya Parno, Manager, Employment and Social Services, West
Address & Map
Ottawa, ON
View Google Map
Physical Access Not Applicable
Description & Services
Description (Service) Note (24 Mar 2020): Due to COVID19, individuals are asked NOT to visit ESS Centres. Applications for all services can be completed over the phone or online. Existing clients can call or email their caseworker. Social service hubs are closed, their activities and workshops cancelled. ESS Centres remain open, but business hours are reduced to Mon-Fri 10 am-3 pm as of March 25, 2020. 
Provides financial and employment assistance to people in temporary financial need. Ontario Works can help pay for basic needs such as food, housing costs, certain furniture (beds (one every five years based on need), cribs, high chairs (one per family based on need) and a stove or fridge where not provided by landlord) and prescription drugs.  
People receiving assistance through Ontario Works take part in employment activities which help them prepare for and find employment. The program is delivered through four Employment and Social Services Offices: 
* Central - 370 Catherine St, 1st Flr, Ottawa, ON K1R 5T5 
* East - Beacon Hill Shopping Center, 2339 Ogilvie Rd, Ottawa, ON K1J 8M6 
* South - 2020 Walkley Rd, Ottawa, ON K1G 6S6 
* West - 100 Constellation Dr, 2nd Flr, Ottawa, ON K2G 6J8
Hours Mon-Fri 8 am-4:30 pm, Sep-May * Mon-Fri 8 am-4 pm, Jun-Aug (first Fri after Labour Day)
Areas Served Ottawa (City of)
Eligibility Ages: 16 year(s) and up 
Eligibility is based on family size, income, assets and housing costs.
Application There are two parts to the application, an online or telephone application followed by an intake appointment at one of our Employment and Social Services offices, to find the nearest one, click here.

* To apply online, visit
* To apply by phone, call 3-1-1 press 1 for English and 4 for Social Services, then option 3

Applicants can also view an Ontario Works Information Video at in English, French, Arabic, Spanish and Somali

Interactive Voice Response (IVR) 1-800-808-2268 -- automated information and payment details, payment history, file status, etc.

For information on payment dates, visit
Languages English ; French
Fees None
Other Details
Legal Status (10) Local Government
Funding City / Town ; Provincial
Date Updated 22 Feb 2019
Service Categories Job Information ~ Social Assistance Recipients ; Job Search Resource Centres ~ Social Assistance Recipients ; Job Search/Placement ~ Social Assistance Recipients ; Prejob Guidance ~ Social Assistance Recipients ; Provincial/Territorial Social Assistance Programs Applications ; Welfare to Work Programs

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC