coronavirus  Coronavirus (COVID-19) Resources and Information

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Community Resources

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COVID-19 Resources

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Contact Information
Office Phone 613-725-0202
Fax 613-725-9054
Primary Contact Halimah Shaw, Human Resources Administrator; Phone: 613-725-5671 ext 398; Email:
Primary Executive Leslie Emory, Executive Director; Phone: 613-725-5671 ext 312; Email:
Address & Map
959 Wellington St W
Ottawa, ON K1Y 2X5
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Community services center for immigrants and refugees * assists newcomers, refugees and ethno-cultural groups to become equal participants in Canadian social, economic and political life through programming and creating community and safe spaces

Community Economic Development: Contact - Karyn Steer, Program Manager, 613-725-5671 ext 297,
* Delivers career mentoring and networking programs to support newcomers to obtain employment in their field, develop an understanding of the workplace culture, build networks and develop strategies for employment maintenance and advancement within the workplace * Programming includes Core Career Mentorship, Federal Internship for Newcomers (FIN), Refugee and Immigrant Supports to Employment (RAISE), Pre-Arrival Supports, Ottawa Mentoring Collaborative, and Job Search Workshops.

Multicultural Liaison Officer Program: Contact - Maria Teresa Garcia, Program Manager, 613-725-5671 ext 262,
* Multicultural Liaison Officer (MLO) partnering with the English Public and English Catholic school boards of Ottawa to provide settlement services to newcomer families in schools and summer programs, leadership development, and civic engagement opportunities. * helps create a welcoming school environment for newcomer students * helps youth gain the necessary skills to achieve their goals and develop a positive mindset to overcome the challenges they may be facing so that they can contribute to Canadian society * Programs are offered both at the elementary and high schools levels for immigrant and refugee youth, ages 13-24.

Settlement and Integration Program: Contact - Dragana Mrdjenovic, Program Manager, 613-725-5671 ext 325,
* multilingual and multicultural services to facilitate successful adaptation and integration processes. * information and orientation sessions for individuals, families and groups * supportive counselling * settlement consultation * client advocacy * and community referrals.

Counselling Program: Contact - Patricia Davies, Program Manager, 613-725-5671 ext 322,
* see separate record for more information.

YOCISO: Contact - Christy Etienne, Program Manager, 613-518-0680 ext 110,
* Program offers academic, life skills, counselling, and arts-based support in a fun and interactive way.

Language Instruction for Newcomers to Canada (LINC): Contact - Laurie Fraser, Program Manager, (613) 249-0006,
* Full-time and part-time English language training for newcomers for settlement and community * open to all landed immigrants and convention refugees over the age of 17 * Classes are offered in the South (1800 Bank Street) region of Ottawa * Daytime and evening classes available. * Child care is also available.

Refugee Sponsorship: Contact - Lili-Anne Kondo, Settlement Intake, 613-725-5671 ext 316,
* Private sponsorship of refugees by any group of five or more Canadian citizens or permanent residents 18 years of age and older who live in the expected community of settlement. * The group must collectively commit to provide the necessary support for their sponsored refugee for the full duration of the sponsorship. * The refugee must qualify as refugee according to Canada's refugee and humanitarian resettlement program.

Income Tax preparation assistance: Free Income Tax Clinics offered to immigrants and refugees during March and April.

Visiting programs include Legal Aid, Housing Help, and free Citizenship test classes for eight weeks, three hours per week; Requirements Canadian Language Benchmark 4
Hours Mon-Fri 9 am-5 pm * evening appointments
Areas Served Ottawa (City of)
Eligibility Newcomers, refugees and immigrants.
Application Call contact person for each program
Languages English ; French ; Arabic ; Bengali ; Chinese (Cantonese) ; Chinese (Mandarin) ; Dari ; Farsi ; French Creole ; German ; Hindi ; Nepali ; Polish ; Portuguese ; Punjabi ; Russian ; Somali ; Spanish ; Swahili ; Urdu ; Vietnamese ; Yoruba ; Interpretive Services ; Kirundi
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Facebook Facebook:
LinkedIn LinkedIn:
Twitter Twitter:
YouTube YouTube:
Legal Status (50) Non Profit
Established 1978
Funding City / Town - City of Ottawa ; Provincial - Ministry of Citizenship and Immigration * Ministry of the Solicitor General ; Federal - Status of Women Canada * Immigration, Refugees and Citizenship Canada ; Donations - Charitable Registration Number: 107805632 RR0001 ; United Way ; Foundation - Ottawa Community Foundation * Ontario Trillium Foundation * RBC Royal Bank ; Ottawa Carleton District School Board
Elections The Board of Directors is elected.
Print Material Annual newsletter * Program brochures and flyers
Date Updated 21 Nov 2018
Service Categories Adolescent/Youth Counselling ~ Immigrants/Refugees ; Adult Mentoring Programs ~ Immigrants/Refugees ; Career Exploration ~ Immigrants/Refugees ; Cultural Awareness/Competencies Training ; Cultural Transition Counselling ; English as a Second Language ; General Psychiatry ~ Immigrants/Refugees ; Human Relations Groups ; Immigrant/Refugee Employment Programs ~ Women ; Immigrant/Refugee Support Groups ~ Women ; Newcomer Settlement Services ; Parent/Family Involvement in Education ~ Immigrants (Canada) ; School System Advocacy ~ Immigrants (Canada) ; Specialized Information and Referral ~ Immigration Issues ; Tax Preparation Assistance ; Volunteer Development ~ Immigrants (Canada)

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC