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Ontario. Ministry of the Attorney General

Site: Eastern Region

Service: Victims and Vulnerable Persons Division - Office of the Public Guardian and Trustee

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Contact Information
Office Phone 613-241-1202
Toll Free Phone 1-800-891-0506 ; Investigation Unit 1-800-366-0335
After Hours Phone Answering machine 1-800-387-2127
Fax 613-241-1567
Primary Contact Sidra Tahir, Program Support Assistant; Phone: 613-241-1484; Email:
Alternate Contact Tania Morrison, Team Leader (acting); Phone: 807-343-7274; Email:
Primary Executive Angèle Richard, Area Manager, Eastern Region; Phone: 613-241-1551; Email:
Address & Map
351 Preston St, Suite 200
Ottawa, ON K1S 2E6
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Responsible for:

Protecting Mentally Incapable People: Managing the finances and property of adults who have been found incapable of managing their own affairs * Services: guardianship or substitute decision making services for personal care in areas such as: food, shelter, clothing, hygiene, safety and health care * decision maker of last resort for treatment and placement decisions for those individuals who have no one else to do so * temporary guardianship unit can investigate situations where an incapable person may be at risk of abuse or neglect.

Charitable Properties Program: Works with charities to help them deal with problems (i.e., improper investments, improper use of donated property) * inquires into complaints about charities * can protect the public's interest in how charities raise and use their money.

Administration of Estates: May apply to become estate trustee of a person who has died in Ontario without a will, without known heirs in the province or where the heirs are children under the age of majority * responsible for ensuring that the blood relatives entitled by law receive the net proceeds of an intestate estate * routinely searches for the heirs of deceased persons whose estates are administered by the OPGT.

Investing Perpetual Care Funds: Cemetery owners have the option of having the Public Guardian and Trustee act as trustee of their perpetual care trust funds * office pays out the annual income and cemetery owners use the interest earned on the trust funds for the upkeep of the cemetery.

Dealing with Dissolved Corporations: when company's assets are forfeit to the Crown * office may sell property * persons having a legal or moral claim may apply under the Escheats Act for relief from forfeiture.

Powers of Attorney and "Living Wills": Power of Attorney Kit helps appoint person to make decisions for oneself when no longer able to do so.
Hours Administration: 8:30 am-5 pm  
Treatment decisions: Mon-Fri 8:30 am-5 pm * Sat-Sun, statutory holidays 8:45 am-1:30 pm (answering machine but someone will call back as soon as possible)
Areas Served Frontenac County ; Hastings County ; Lanark County ; Leeds and Grenville United Counties ; Lennox and Addington County ; Ottawa (City of) ; Prescott and Russell United Counties ; Prince Edward County ; Renfrew County ; Stormont, Dundas and Glengarry United Counties
Eligibility No restrictions
Application Application process is complex * call or visit the website for more information * anyone who thinks someone might be at risk can call the investigation unit to assess the situation 1-800-366-0335
Languages English ; French ; American Sign Language (ASL) - as requested ; Quebec Sign Language (LSQ) - as requested
Fees Service - as described in legislation, check the website for details
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Legal Status (30) Provincial Government
Established 1919
Funding Provincial
Date Updated 27 Nov 2019
Service Categories Adult Protective Services ; Charitable Organization Complaints ; Consumer Disclosure Laws ; Durable Power of Attorney for Asset Management ; Durable Power of Attorney for Health Care ; Living Wills ; Post Mortem Estate Administration ; Probate Assistance ; Trust Administration

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC