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Salvation Army (The)

Site: Ottawa - 171 George St

Service: Booth Centre Ottawa - LEAP Emergency Financial Assistance

Alternate Name CV19 ; LEAP ; Low-Income Energy Assistance Program ; OCR
Location & Accessibility
Located In Community Ottawa
Address & Map
Ottawa Booth Centre
171 George St
Ottawa, ON K1N 5W5
View Google Map
Intersection Cumberland St and Dalhousie St
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Physical Access Not Applicable
Description and Services
Description (Service) COVID-19 (27 April 2020) Call centre remains open with fewer staff, consumers may experience longer wait times. OEB will be posting details on the COVID-19 Energy Assistance Program (CEAP) once the details have been determined by the government.

This information is regularly updated on their website.

Access centre to apply for LEAP (Low-Income Energy Assistance Program) one-time emergency financial assistance * program runs throughout the year * maximum grant is $500 per fuel per household per year ($600 for electrically heated homes) * grant is credited directly toward energy bill * agency can arrange a 21-day hold on a disconnection notice while a case is being assessed * all decisions can be appealed

Book an appointment with your nearest Community Resource Centre to apply for the LEAP Program grant. Applications may be obtained at the following community intake agencies:

* Centre d'éducation financière * 613-746-0400
* Eastern Ottawa Resource Centre * 613-741-6025
* Housing Help * 613-563-4532
* Hunt Club/Riverside Community Services Centre * 613-247-1600
* Lowertown Community Resource Centre * 613-789-3930
* Orléans-Cumberland Community Resource Centre * 613-830-4357
* Rideau-Rockcliffe Community Resource Centre * 613-745-0073
* Sandy Hill Community Health Centre * 613-789-6309
* Somerset West Community Health Centre * 613-238-8210
* South-East Ottawa Community Health Centre * 613-737-5115
* Vanier Community Service Centre * 613-744-2892
* Western Ottawa Community Resource Centre * 613-591-3686

The following organizations are no longer taking registrations, and can be referred to Housing Help at 613-563-4532. Please note that there might be a waiting list:
* Carlington Community and Health Services * 613-722-4000
* Centretown Community Health Centre * 613-233-4443
* Nepean, Rideau and Osgoode Community Resource Centre * 613-596-5626
* Pinecrest-Queensway Community Health Centre * 613-820-4922
Hours COVID-19 -- Mon-Fri 8 am-4:30 pm
Areas Served Ottawa (City of)
Eligibility May be available to low-income customers Hydro Ottawa (and unit sub-metering providers) experiencing difficulty paying current arrears * decision will be based on several factors including long-term viability of the account * a disconnection notice is not required to be eligible * clients can only apply for LEAP once per calendar year
Application Pre-screening by telephone before in-person interview * documents required for interview include identification for each household member, Hydro bill, proof of income (pay stubs, employer letter, Employment Insurance (EI) statement, Ontario Disability Support Program (ODSP) or Ontario Works (OW) statement, bank statement, proof of rent or mortgage. All documents should have current information.

OW and ODSP recipients should first contact their social worker or the City of Ottawa for matters related to utility assistance * a letter from the City stating that the recipient cannot receive financial help will be requested by the CHRC in order to apply for LEAP.

To find which Community Health and Resource Centre serves a specific area, click here.

For the complete list of Social Agencies offering the LEAP program, click here
Languages English ; French ; Tagalog
Fees None
Service Categories Utility Assistance
Contact Information
Office Phone Contact Local Community Resource and Health Centres
Toll Free Phone Hydro One and Enbridge customers 1-855-487-5327
Primary Contact Ryan Trombley, LEAP Caseworker; Phone: 613-241-1573 ext 325
Alternate Contact Diana Javier, Community and Family Services Supervisor; Phone: 613-241-1573 ext 409; Fax: 613-241-6547; Email:
Primary Executive Tony Brushett, Assistant Executive Director; Phone: 613-241-1573 ext 401
Other Details
Funding Sponsored by Ontario Energy Board, funded by all utility ratepayers through the distribution rates of each utility
Resources Website
Accreditation No

Agency Overview

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