coronavirus  Coronavirus (COVID-19) Resources and Information

Many services listed in the Hasting Prince Edward Community Services Directory have reduced hours or are currently closed to the public. We advise that you call ahead to confirm services are open and available before attending in person.

Community Resources

Please refer to the following listings for further information:
COVID-19 Resources

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Please notify us of any temporary changes to your regular services as a result of the COVID-19 pandemic by emailing VIQ direct at with updates to your listings and/or emerging services. Please include your complete agency name and a contact person for follow up.

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Contact Information
Office Phone 613-692-4697
Toll Free Phone 1-877-589-0579
Fax 613-692-0923
Primary Contact Cindy Powell, Manager, Community Support Services; Phone: 613-692-4697 ext 229; Email:
Volunteer Coordinator Della Hart, Volunteer Coordinator; Phone: 613-692-4697 ext 228; Email:
Primary Executive Kelly Dumas, Executive Director; Phone: 613-692-4697 ext 225; Email:
Alternate Executive John Collins, President, Board of Directors
Address & Map
Metcalfe Client Service Centre
8243 Victoria St
Metcalfe, ON K0A 2P0
View Google Map
Mailing Address PO Box 423 
1128 Mill St 
Manotick, ON K4M 1A4
Physical Access Fully Accessible
Description & Services
Description (Service) COVID-19 (30 Mar 2020) ROSSS offices are closed until further notice. Meal on Wheels continues.

Enabling seniors and adults with disabilities to remain independent and safe in their own homes * other site in Manotick

Meals on Wheels (fresh cold and frozen entrees) * Diners Programs * transportation to medical appointments * weekly grocery bus * urban shopping mall bus * assistance with income tax returns * friendly visiting * weekday daily telephone calls (telephone assurance program TAP) * foot care clinics * respite * caregiver support groups * equipment loans (wheelchairs, walkers, sick room equipment) * social recreational activities (fitness/crafts/information sessions, monthly day trips) * Adult Day Program * Information and referral

Champlain Going Home Program: Ottawa site: referred patients at time of discharge after hospital stay or release from the Emergency Room * provides assistance for up to 10 days after referral for the following services: Meals on Wheels, transportation home and to follow up appointments, homemaking * support services for older adults

Snow Go Assist program: Provides a matching service for seniors and people with disabilities looking to hire an individual or contractor to clear snow from private driveways and walkways * Eligible low-income seniors and people with disabilities may also apply to receive financial assistance to pay for a portion of their snow removal costs through this program

Summer: day trips to local attractions * events * costs vary
Hours Tue 9 am-4 pm
Areas Served Goulbourn - rural ; Osgoode - Township ; Rideau Township
Eligibility Ages: 18 year(s) and up 
Adults 55 years and older and adults 18 years and older with physical disabilities
Application Call for more information
Languages English ; French
Fees Program ; Service ; Call for prices.
Other Details
Social Media Twitter Twitter:
Legal Status (50) Non Profit
Established 1984
Funding City / Town ; Regional / Municipal ; Provincial - Ministry of Health and Long-Term Care through the Local Health Integration Network * United Way Ottawa ; Fundraising ; Donations - Charitable Registration Number: 119259802 RR0001 ; United Way
Elections The Board of Directors is elected annually in June
Print Material Brochures * Quarterly newsletter Rural Senior
Date Updated 22 May 2019
Service Categories Adult In Home Respite Care ; Adult Out of Home Respite Care ; Caregiver Counselling ; Caregiver Training ; Disability Related Transportation ; Driver Training ; Errand Running/Shopping Assistance ; Friendly Outreach Programs ; General Medical Equipment/Supplies Provision ; Grocery Delivery ; Home Maintenance and Minor Repair Services ; Housekeeping Assistance ; Local Bus Services ; Mobility Aids ; Non-Emergency Medical Transportation ; Podiatry/Foot Care ; Residential Snow Shovelling ~ Older Adults ; Residential Snow Shovelling ~ People With Disabilities ; Senior Centres ; Senior Meals ; Senior Ride Programs ; Social Clubs/Events ; Tax Preparation Assistance ; Telephone Reassurance

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC