Vanier Community Service Centre

Site: Ottawa - 290 Dupuis St

Service: Settlement Program

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Contact Information
Office Phone 613-744-2892
Fax 613-749-2902
Primary Contact Helena Arruda, Director of Counselling and Community Developpment; Phone: 613-744-2892 ext 1051; Email:
Primary Executive Michel Gervais, Executive Director; Phone: 613-744-2892 ext 1041; Email:
Address & Map
290 Dupuis St
Ottawa, ON K1L 1A2
View Google Map
Mailing Address c/o Settlement Service, Vanier Community Service Centre
Physical Access Fully Accessible
Description & Services
Description (Service) Settlement Program (formerly Immigrant Settlement and Adaptation Program)

Orientation and Adaptation Services
Needs assessment and Information and referral to community and social services * support with finding housing, child care, registering children in school and health care * help filling out government forms including housing and immigration sponsorship forms * community support through volunteer befriending, conversation circles to practice English or French * help with connecting to language classes * workshops to reduce stress of adjusting to Canadian culture

Translation and interpretation services -- professionally trained interpreters with expertise in health, community and social services (by phone and sometimes in person)

Citizenship Preparation -- courses, tests and activities to help newcomers prepare for the citizenship test * offered in French only * citizenship preparation courses on-site

Employment Counselling and Preparation Bridging services -- connects skilled or internationally trained professional newcomers to employment with job placements, mentorship, volunteering and networking connections in their preferred fields

Job search centre -- walk-in job search centre * access to computers, Internet, fax, photocopier, telephone * staff assistance available * resource materials * job boards * labour market information

Job search preparation and training-- developing strong job search strategies and workplace communication skills

Employment counselling -- resume help, job readiness clinic, employment counselling, skills and career development and help in establishing social and professional networks

Hours Mon, Tue, Thu, Fri 8:30 am-4:30 pm * Wed 8:30 am-7 pm
Areas Served Ottawa
Eligibility Programs are open to: Permanent residents * Convention Refugees and Protected Persons * Foreign students * Temporary foreign workers * Foreign students with work permit (post-graduate) * Applicants for Humanitarian and Compassionate Considerations with an approval letter
Application Call or drop in to make an appointment. Clients must bring their immigration documents, which indicate their current status in Canada (for example, a permanent residence card, a notice of decision from the Refugee Board or a document showing the client's picture, their 8 or 10 digit client number, etc.)
Languages English ; French ; Arabic ; Haitian Creole ; Kinyarwanda ; Oromo ; Somali ; Spanish ; Swahili ; Lingala, Kirundi, Kinyamulenge
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable Routes 12 and 15
Other Details
Legal Status (50) Non Profit
Established 1980
Funding Federal - Immigration, Refugees and Citizenship Canada ; Donations - Charitable Registration Number: 131910275 RR0001
Elections The Board of Directors is elected.
Print Material Pamphlets
Date Updated 28 Jan 2020
Service Categories Cultural Transition Counselling ; Newcomer Settlement Services ; Specialized Information and Referral ~ Immigration Issues

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

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