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Contact Information
Office Phone Toll free 1-877-249-2782 (1-877-249-CRTC)
TTY Phone TTY 1-877-909-2782 (1-877-909-CRTC)
Fax 819-994-0218
Primary Executive Ian Scott, Chairperson and Executive Officer
Address & Map
Les Terrasses de la Chaudière, Central Building
1 du Portage Dr
Gatineau, QC J8X 4B1
View Google Map
Mailing Address c/o Canadian Radio-television and Telecommunications Commission 
Ottawa, ON K1A 0N2
Physical Access Unknown
Description & Services
Description (Service) Department that supervises and regulates broadcasters, including TV services, AM and FM radio stations, and the companies that bring these services * also regulates telecommunications carriers, including major telephone companies 
* issues, renews and amends broadcasting licences 
* issues licences for international telecommunications services whose networks allow telephone users to make and receive calls outside of Canada 
* promotes compliance with the Unsolicited Telecommunications Rules, including the National Do Not Call List and Canada’s anti-spam legislation (see separate listings) 
* makes decisions on mergers, acquisitions and changes of ownership in the broadcasting sector 
* approves tariffs and certain agreements for the telecommunications sector 
* encourages competition in telecommunications markets 
* responds to requests for information and concerns about broadcasting and telecommunications issues
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Canada
Eligibility No restrictions
Application Call, use the chat feature on the "Contact Us" part of the website, or visit the website for more information

Complaints: some complaints should be directed to the Commissioner for Complaints for Telecommunications Services (CCTS) instead of the CRTC * visit the Make a complaint section on the website to direct a concern appropriately
Languages English ; French
Fees None
Other Details
Social Media Facebook Facebook:
Twitter Twitter:
YouTube YouTube:
Legal Status (40) Federal Government
Funding Federal
Date Updated 28 Aug 2018
Service Categories Cell Phone Complaints ; Communications Regulation ; Internet Service Provider Complaints ; Occupational/Professional Licensing and Certification ~ Online Connection Services ; Occupational/Professional Licensing and Certification ~ Radio Stations ; Occupational/Professional Licensing and Certification ~ Television Stations/Access Systems ; Radio Complaints ; Telephone Service Providers ~ Occupational/Professional Licensing and Certification ; Television Complaints ; Utility Service Complaints

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