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Contact Information
Office Phone 3-1-1 ; 613-580-2400
Toll Free Phone 1-866-261-9799
TTY Phone 613-580-2401
E-Mail 311@ottawa.ca
Website myservice.ottawa.ca
Address & Map
Ottawa City Hall
110 Laurier Ave W
Ottawa, ON K1P 1J1
 
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Online portal to report, request, pay, or register for services at the city 
 
Categories include: 
* By-laws: parking-related issues, animals, noise complaints, graffiti, abandoned shopping carts, tobacco regulations, etc. 
* Licenses and Permits: pet registration, First-Aid and CPR courses, etc. 
* Roads, sidewalks, and paths: catch basins on the road, potholes, road and sidewalk maintenance, traffic tickets, property damages by city vehicle, debris or litter on the road, street lighting, report a dead animal on the road, etc. 
* Trees, water and environment: water and sewer bill, park maintenance, noxious/invasive plants, city tree health and maintenance, tree stump removal, etc. 
* Garbage and recycling: Blue Box, Black Box, and Green Bin inquiries, calendars, diapers and incontinence products collection, etc. 
* Recreation and culture: class and activity registration, recreation facility booking, etc. 
* Health and safety: certified food handler training, update a child's immunization record, pay a Provincial Offences Act violation, etc. 
* City hall: property tax bill, lobbyist registry, accounts receivable invoice, complaints regarding French language services, Open Data, etc.
Hours Mon-Sun 24 hours
Areas Served Ottawa (City of)
Eligibility Residents
Application Visit the website for more information
Languages English ; French ; Interpretive Services - Over 170 different languages available
Fees None
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Social Media Facebook Facebook: www.facebook.com/cityofottawa
Flickr Flickr: www.flickr.com/photos/cityofottawa
Twitter Twitter: twitter.com/ottawacity
YouTube YouTube: www.youtube.com/user/cityottawa
Legal Status (10) Local Government
Funding City / Town - City of Ottawa
Date Updated 15 Nov 2018
Subjects
Service Categories City Government Information Services

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