coronavirus  Coronavirus (COVID-19) Resources and Information

Many services listed in the Hasting Prince Edward Community Services Directory have reduced hours or are currently closed to the public. We advise that you call ahead to confirm services are open and available before attending in person.

Community Resources

Please refer to the following listings for further information:
COVID-19 Resources

Help Us Keep Your Information Current

Please notify us of any temporary changes to your regular services as a result of the COVID-19 pandemic by emailing VIQ direct at with updates to your listings and/or emerging services. Please include your complete agency name and a contact person for follow up.

Canada. Global Affairs Canada

Site: Ottawa - Consular Affairs Bureau

Service: Emergency Watch and Response Centre

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Contact Information
Office Phone Within Canada 613-996-8885 * visit webpage for information on numbers outside of Canada * assistance by SMS/Text Message 613-209-1233
Toll Free Phone Within Canada and the United States 1-800-387-3124 * Emergency passport services within Canada only 1-800-567-6868
TTY Phone 613-944-1310 * toll free within Canada and the United States 1-800-394-3472
Address & Map
Global Affairs Canada
125 Sussex Dr
Ottawa, ON K1A 0G2
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) Service for Canadian citizens in need of emergency consular assistance while abroad or emergency assistance regarding travel outside Canada * does not offer information concerning immigration, permanent residence, or visas
Information and resources to assist individuals to manage emergency or crisis situations that may arise while abroad, including on:
* arrest and detention
* child welfare, abduction and custody issues
* death abroad
* financial assistance
* forced marriage
* hijacking, hostage takings and kidnappings
* large-scale emergencies abroad
* lost or stolen belongings abroad
* missing persons
* passport security
* physical assault
* sexual assault
* sickness or injury

COVID-19 - Financial help for Canadians outside Canada: click here for more information
Hours Mon-Sun 24 hours
Areas Served Canada
Eligibility No restrictions
Application Call, e-mail or fill out the contact form at * information is available on the website * if the telephone line is experiencing a high volume of calls, callers may be asked to leave a message and the call will be returned as soon as possible
Languages English ; French
Fees Service - for some services
Bus Route Notes OC Transpo OC Travel Planner or Route Timetable
Other Details
Legal Status (40) Federal Government
Funding Federal
Date Updated 06 Feb 2020
Service Categories Emergency Preparedness and Response Planning ; Federal Government Departments ; Human Trafficking Prevention ; International Travel Advisories ; Undesignated Temporary Financial Assistance ~ COVID-19

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC