211 Disaster Information

Service: Tornados/Wind Storm - Ottawa Region, September 21st 2018 - Cleanup underway

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Contact Information
Public Comments This record is being updated as information becomes available concerning the wind storm and tornado damages in Ottawa.
Office Phone 24 hrs 2-1-1 or 613-241-2646 (613-241-INFO)
Toll Free Phone 1-877-761-9076
TTY Phone Mon-Fri 7 am-7 pm 1-866-540-0565
Fax 613-761-9077
E-Mail info@cominfo-ottawa.org
Primary Contact Daniel Danford Dussault, Service Manager; Phone: 613-683-5400 ext 5509; Email: daniel.danforddussault@cominfo-ottawa.org
Address & Map Ottawa (City of)
Description & Services
Description (Service) Last updated on October 16th at 3 pm.

On the evening of September 21st, 2018, six tornadoes touched down in the area of Dunrobin/Ottawa/Gatineau/Calabogie. Some injuries and widespread wind damage to buildings are reported throughout the area.

Quebec residents:Residents of Quebec should call 8-1-1 (819-966-0180) and choose option 2 for Info-Social for information.
The City of Ottawa updates its website with important information for affected citizens.

Residents looking for emergency clean-up assistance on private residential properties in the tornado/windstorm affected areas can contact Non-Governmental Organization (NGO) Alliance Members of Ontario at 1-844-547-2663 for assistance at no charge to private residential property owners..

Visit the City of Ottawa for steps to start rebuilding your home: click here

The remaining community support information table is located at West Carelton Client Service Centre, 5670 Carp Rd, and is open from 8:30 am-5 pm.


* Contact the Ottawa branch of the Red Cross for help with recovery efforts.
The Salvation Army will be supporting individuals and families affected with vouchers for their thrift store (exchangeable for clothing, furniture, household items). Call Salvation Army Family & Community Services at 613-241-1573 ext 268 for a needs assessment.

* Residents affected by tornado should first contact their insurance company

Disaster Recovery Assistance for Ontarians: financial assistance in the aftermath of a natural disaster that causes costly, widespread damage to eligible private property. The program has been activated for Ottawa and the form is available at: http://www.mah.gov.on.ca/Page19878.aspx This can be used for food assistance, but applicant must apply through private insurance first and be within disaster activation area(s). See here for all application details. 500$ deductible that can be waived for low-income households. Low income cut off information available here

Property taxes for damaged structures: The City may cancel/reduce/refund part of property taxes levied on properties where to structure has been razed or damaged by Friday's tornadoes and windstorm. Submit application to City of Ottawa by February 28, 2019. Contact Revenue Services at 613-580-2444 for more information or visit the website.

Ottawa Public Health has compiled links to mental health, food safety, and physical safety resources: http://www.ottawapublichealth.ca/en/tornado-2018.aspx.

Residents and businesses in Ottawa displaced by the tornadoes are being offered free Mail Forwarding Service for up to 12 months by Canada Post. Where mail cannot be delivered, Canada Post has secured mail and parcels at one of their facilities and it is available for pick up. Bring valid government-issued photo identification to pick up mail.

Impacted residents in Dubrobin can pick up their mail at the mobile post office located at 3162 Dunrobin Rd Mon-Fri 1:30 pm-6:30 pm. This includes residents who used to retrieve their mail from postal boxes. Parcels will continue to be carded to nearby post offices in Kinburn, Carp or Fitzroy Harbour.

For more information, click here

The following recreation and culture facilities remain closed:
Dunrobin Community Centre, 1151 Thomas Dolan Pkwy
Trend / Arlington Community Centre, 50 Bellman Dr


Scams : There have been reports of recovery programs misrepresenting themselves in tornado-affected areas. Please be vigilant of potential scams - speak directly with your insurance company with regards to authorized work.

* The United Way, City of Ottawa, Red Cross and others are working together in storm recovery efforts. Donate or learn more at Afterthestorm.ca
* The Ottawa Food Bank is currently accepting donations to purchase food for residents affected by the tornado.
* The Salvation Army is accepting donations of clothing, furniture and household items in anticipation of increased requests from residents affected by the windstorm and tornadoes. Call 1-800-725-2769 or locally at 613-233-8428 ext 0 for more information.
* The Canadian Red Cross is accepting financial donations by phone, 1-800-418-1111, or at local Red Cross offices.

Ottawa-Gatineau Tornado Community Connector: Facebook page administered by CBC Ottawa staff linking affected individuals with people offering goods and services through the following hashtags: #ISO (In Search Of) and #Offering
Areas Served Ottawa (City of)
Languages English ; French
Other Details
Social Media Facebook Facebook: www.facebook.com/211EasternOntario
Twitter Twitter: twitter.com/211EasternON
Legal Status (50) Non Profit
Date Updated 16 Oct 2018
Service Categories Disaster Equipment and Supplies ; Disaster Recovery Services ; Disaster Related Shelter Services ; Disaster Related Volunteer Preparedness/Mobilization Programs ; Disaster Response Services ; Electric Service Providers ~ Disaster Victims ; Emergency Generators ; Food Banks ; Pre-Disaster Donations Collection/Storage

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