Important Notice

To find information about the COVID-19 virus, visit the Public Health Agency of Canada's website.

We are working hard to update the information for first priority services in our database. To find a list of resources with confirmed COVID-19 related closures or notices, click here.
Add Record Add Record | Suggest Update | Print Version (New Window)
Contact Information
Office Phone 613-735-2374
Toll Free Phone 1-800-465-1870
Crisis Phone 1-877-377-7775
Fax 613-735-2378
Primary Executive Gregory P. Lubimiv, Executive Director
Alternate Executive Charlene Chaput, Manager, Administrative Services; Phone: 613-735-2374 ext 226
Address & Map
130 Pembroke St W, Suite 200
Pembroke, ON K8A 5M8
View Google Map
Physical Access Fully Accessible
Description & Services
Description (Service) No face to face client services * no new intakes will be processed * New referrals and calls may be made to our main number (1-800-465-1870) during office hours and will have access to a therapist, who will provide assistance similar to a walk in referral * Crisis will be responded to during work hours as usual * After hours the Child and Youth Crisis Line for Eastern Ontario can be accessed at 1-877-377-7775 (24 March 2020)
Trauma could include witnessing abuse or a traumatic event such as physical * sexual and emotional abuse or death * a specialized assessment is completed and an individualized treatment program developed

Some possible indicators of trauma: Decline in school performance * Withdrawal, appears depressed * Hyperactive * Loss of interest in usual activities * Nightmares * Bedwetting, other regression * Change in appetite * Low self-esteem * Excessive guilt or shame * Pessimistic about the future * Repetitive play themes * Sexual knowledge beyond age * Problems with peer relationships * Sexually acting out * Phobias/fears * anxiety
Hours Mon 8:30 am-5 pm, Tue 8:30 am-6 pm, Wed-Thu 8:30 am-5 pm, Fri 8:30 am-3 pm
Areas Served Renfrew County
Boundaries Renfrew County
Eligibility Ages: 17 year(s) and under 
Children and Youth 17 and under (under 17 at time of referral).
Application Contact the Intake Worker at the Phoenix Centre * Referrals are also accepted through our intake process for children who are experiencing issues related to a trauma
Languages English ; French
Fees None
Other Details
Legal Status (50) Non Profit
Funding Provincial - Ministry of Health and Long Term Care
Print Material Pamphlets
Date Updated 06 Sep 2019
Service Categories Adolescent/Youth Counselling ~ Anxiety Disorders ; Child Abuse Counselling ; Child Guidance

For Information on non-emergency social service programs contact 211 available to answer your questions 24 hours a day, 7 days a week. Data provided by Volunteer & Information Quinte 613-969-8862.

Every effort is made to ensure that the information in this database is accurate, up-to-date, and comprehensive. Volunteer and Information Quinte and its partners cannot assume liability resulting from errors or omissions. Inclusion or omission of a program or service is not a comment on its quality. Brought to you by VOLUNTEER AND INFORMATION QUINTE and CIOC